Bell Attendant
About the role
Transport guest luggage from the point of arrival at the hotel to their assigned room, from the current room to the reassigned room for room changes, and from their room to the point of departure from the hotel. Use of golf cart may be required to transport guests and luggage. Always knock and announce yourself before entering any guest room. Correctly tag, store and retrieve luggage from the holding room.
- Maintain accurate knowledge of scheduled functions within the hotel to direct guests to the correct locations.
- Maintain accurate knowledge of local attractions and activities to recommend for guest inquiries.
- Handle guest complaints immediately.
- Anticipate guests’ needs, responding promptly and acknowledge all guests even when busy.
- Aid guests with unloading/loading of vehicles.
- Assist guests with luggage.
Responsibilities
Transport guest luggage from the point of arrival at the hotel to their assigned room, from the current room to the reassigned room for room changes, and from their room to the point of departure from the hotel. Use of golf cart may be required to transport guests and luggage. Always knock and announce yourself before entering any guest room. Correctly tag, store and retrieve luggage from the holding room.
- Maintain accurate knowledge of scheduled functions within the hotel to direct guests to the correct locations.
- Maintain accurate knowledge of local attractions and activities to recommend for guest inquiries.
- Handle guest complaints immediately.
- Anticipate guests’ needs, responding promptly and acknowledge all guests even when busy.
- Aid guests with unloading/loading of vehicles.
- Assist guests with luggage.
Requirements
- Previous related guest service experience dealing directly with the public and acquired general knowledge of basic customer service skills.
- Ability to communicate and comprehend English language sufficient to understand information such as labels and instructions and answer basic guest requests and to effectively communicate both verbally and written with all levels of guests and team members.
- Ability to learn and work with technology including devices such as computers, iPods, and iPads.
- Excellent time management skills and ability to work in a fast-paced environment.
- An extremely honest person with a high level of integrity.
- Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances on property.
- Sufficient manual dexterity in one hand to be able to load and unload luggage.
- Ability to stand, walk, and/or sit and continuously perform essential job functions.
- Endures various physical movements throughout the work areas, such as removing guest luggage to/from automobiles and guest rooms.
- Ability to carefully and safely drive golf cart throughout property, cautiously and efficiently navigating to and from various on-property locations.
- Ability to grasp, push, or pull heavy loads, and lift and/or carry or otherwise move packages, boxes, and luggage weighing up to 75 lbs. continuously throughout the shift.
- Ability to follow directions and work in a team environment.
- Flexibility to meet the demands of a 24-hour operation.
Qualifications & Skills
- Previous customer or guest service experience, a team player, hard worker, and detail oriented.
- Is flexible and willing to meet the demands of a 24-hour operation.
Benefits
Health & Wellness - Competitive Medical, Dental & Vision, and EAP program
Retirement Planning
Paid Personal Days
Career Advancement: Around the globe!
SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform.
Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can!
Pay
$21.00 - $24.00
Schedule
Due to the nature of the hospitality industry, team members may be required to work varying schedules, including holidays and weekends to accommodate the business and demands of the property.