Bell Attendant

About the role

The Bell Attendant assists guests with luggage during arrival and departure, makes necessary deliveries to and pick up from guest rooms, transports guest and hotel packages and parcels. They greet guests and escort them to their rooms, handle all guest interactions with the highest level of hospitality and professionalism, resolve customer complaints, assist customers in all inquiries, and perform shoeshine service.

What You Will Do

• Greets guests and escorts them to their rooms.
• Delivers luggage to room upon check-in and picks up luggage from room upon departure, moving the luggage to storage or the Front Drive.
• Maintains proper records of deliveries and pick-ups.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints, assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Greets all guest passing through lobby and offers them assistance.
• Works harmoniously and professionally with co-workers and supervisors.
• Performs shoeshine service; picking up shoes from guest room, cleaning and polishing them and returning them to the guest.
• Performs errands for guests and the hotel that may require local travel off of the hotel property.

What You Bring

• Provides a high level of cleanliness in the lobby and luggage storage room.
• Assists guests at the Concierge Desk.
• Affords assistance with responsibilities and duties in the absence or heavy volume in the areas of Door Staff and Valet Staff.
• Affords assistance in coverage of Residential Front Office responsibilities and desk coverage.
• Affords assistance in coverage of Residential Front Office responsibilities and desk coverage.

Requirements

• A minimum of 1 years of hospitality or related work experience is preferred.
• A valid driver’s license and clean driving record.

Qualifications

• High school education or equivalent experience.
• Requires reading, writing and oral proficiency in the English language.
• Good organizational skills.
• Ability to multitask.
• Attention to detail.
• Ability to work irregular hours, weekends, and evenings.

Skills

• None specifically listed.

Benefits

• Comprehensive health and vision insurance.
• Holiday and vacation pay.
• Daily meals inspired by award-winning chefs.
• Uniforms and uniform care.
• Sick pay, disability coverage and life insurance.
• Career development and advancement opportunities.
• Rewards for work-life balance: parking discounts, staff lounge and cafeteria space with city view, up to eight weeks of parental leave pay, fur baby insurance, 401(k) retirement plan, discounted accommodations at Four Seasons properties worldwide.

Pay

$17.48 per hour + tips

Schedule

Irregular hours, weekends, and evenings.