Bell Attendant

The Elizabeth Hotel & Emporium, part of Sage Hospitality, is a music-enthused and hospitality-oriented team dedicated to creating memorable experiences for guests and team members. Join a creative, service-oriented group that values community, growth, and making a difference in Fort Collins.

About us

The Elizabeth Hotel, located in Old Town Fort Collins, features curated art from local students and professors, with music integrated into its design, programming, and amenities. The hotel offers:

• Live music at the Magic Rat
• Sunset Lounge for crafted cocktails with spectacular views
• Emporium An American Brasserie, serving hotel guests and the public, with a full retail wine store
• Bowerbird, an in-house coffee shop

About the role

Under general supervision, provides bell and valet services to hotel guests, ensuring their satisfaction and comfort by promptly and courteously responding to requests. Works with the Doorman to greet all guest arrivals and departures.

Responsibilities

• Meet and greet guests arriving via all forms of transportation
• Assist guests with retrieving luggage from vehicles
• Note existing vehicle damage on key tags
• Escort guests and luggage into the lobby for registration
• Explain valet parking procedures and fees
• Provide directions to the registration area
• Park vehicles securely and mark key tags with location, guest name, license plate number, and vehicle type
• Drive vehicles safely and efficiently
• Open vehicle doors to assist guests
• Respond to guest questions about transportation, hotel services, local events, points of interest, and activities
• Assist guests with unloading luggage and transporting it to their rooms, either personally or using a luggage cart
• Maintain professionalism and courtesy at all times with guests, associates, and vendors
• Greet guests professionally within 5 feet in public areas
• Take initiative to offer assistance or answer questions throughout the hotel
• Demonstrate self-confidence, energy, and enthusiasm
• Engage in continuous training and personal development, focusing on hospitality, technical skills, and proactive problem-solving
• Learn about other hotel departments formally or informally
• Offer improvement ideas and acknowledge good performance of others
• Use empowerment to exceed guest and associate expectations and resolve conflicts
• Work as a team to ensure guest satisfaction

Requirements

• High School diploma or equivalent
• General knowledge of basic customer service skills
• Fluent in oral and written English
• Knowledge of local establishments, businesses, and the surrounding community
• Ability to drive automatic and manual vehicles
• Valid driver’s license
• Driving record that meets the needs of the insurance carrier

Physical Demands

• Ability to see objects and people up close and at a distance
• Ability to grasp handles, carry bundles, and lift packages
• Ability to continually push, lift, and carry up to 65 lbs throughout the shift

Work Environment

• Physically strenuous role involving prolonged standing, walking, and climbing stairs
• Intermittent exposure to outside elements
• Primarily an indoor position

Benefits

Full-time benefits (30+ hours per week on average) include:

• Medical, dental, and vision insurance
• Health savings and flexible spending accounts
• Basic life and AD&D insurance
• Short- and long-term disability
• Mental health resources, including an Employer Assistance Program (EAP)
• Paid time off (PTO), sick pay, and holiday pay
• Eligibility to participate in the company’s 401(k) program with employer matching
• Free employee meals
• Tuition reimbursement
• Discount rates on Sage and Marriott hotels and Sage Restaurants
• Employee referral bonus program ($500 for hourly roles and $1,000 for salaried roles)

Pay

USD $15.16 per hour