Bell Attendant

About the role

Join Accor, a global leader in responsible hospitality with over 45 brands, 5,600 hotels, and 10,000 restaurants across 110 countries. As a Heartist®, you’ll work in a supportive environment that values growth, recognition, and meaningful experiences for guests, colleagues, and the planet.

Responsibilities

• Ensure the security of guests’ belongings during check-in and check-out and assist with luggage.
• Forward messages from the Front Office Department to guests and distribute reports/documents to relevant units.
• Deliver exceptional service in line with hotel policies and procedures.
• Perform duties according to operational instructions and Front Office Manager guidelines.
• Maintain a friendly, well-groomed, polite, and respectful demeanor at all times.
• Gather occupancy information and review previous shift logs before starting work.
• Stay informed about all hotel activities and events for the day.
• Assist guests with luggage upon arrival and departure, escort them to their rooms, and explain hotel/in-room services.
• Manage group arrivals, organize luggage by room number, and ensure timely delivery to rooms.
• Work overtime during busy check-in/check-out periods as needed.
• Maintain order in the reception desk, lobby, and Back Office areas.
• Perform periodic maintenance and cleaning of luggage trolleys.
• Safely store and track guest belongings and official documents.
• Attend Front Office meetings and trainings, and contribute suggestions.
• Assist with luggage for room changes.
• Participate in Emergency Response Teams.
• Support sustainability initiatives, including waste reduction, energy conservation, and environmental protection.
• Adhere to quality management and food safety systems implemented at the facility.
• Perform additional duties as assigned by management.

Requirements

• Education: High school or vocational diploma (minimum).
• Experience: At least 1 year in a related field.
• Foreign Language: Proficiency in English and Arabic for effective communication.
• Computer Literacy: Basic PC application skills.
• Skills: Ability to exceed guest expectations with a personal touch, learn job-specific tools/devices quickly, and understand guest profiles and accommodation details.
• Awareness of related processes and tasks of similar content.