Bell Attendant

What You'll Do

• Provide a positive first and last impression to guests as they arrive and leave the hotel.
• When servicing guests, you're professional, and friendly.
• Assist with luggage and packages upon arrival and departure and arrange transportation when necessary.
• Provide the guest(s) with information about their stay, the hotel, and answer questions.
• When the concierge is not available, book tours and assist with general information inquiries.
• Keep bell closet clean and neat, polish and clean bell carts daily, keep lobby area and public areas clean and tidy, deep clean other assigned areas.
• Submit all found articles accompanied by a Lost & Found Report.
• Aid valet when they are busy, cover for lunch breaks.
• Ensure that the "white zone" is kept free and clear for guest arrival and in the case of an emergency.
• Deliver messages, packages, flowers, wine, and housekeeping items (hair dryers, ironing boards, irons, laundry/dry cleaning etc.) to guest rooms upon request.
• Clean and set-up meeting room functions, direct guests to various meeting rooms.
• Set-up and maintain complimentary hotel lobby functions including the morning coffee service and the nightly concierge events.
• Turn in any keys to the proper department when your shift ends.

What You Bring

• A High School Diploma is preferred.
• One year of experience in customer service or a similar role.
• A flexible schedule, able to work evenings, weekends, and holidays when needed.
• Basic writing skills, professional communication skills.