Behavioral Services Manager

Essential Functions and Responsibilities

• Treat participants, families, and coworkers with dignity and respect.
• Demonstrate cultural sensitivity in all interactions.
• Represent Autism Delaware in a professional and informed manner with external stakeholders.
• Provide support to other services as needed, participate in agency functions, initiatives and fundraising events.
• Lead the development, implementation, and evaluation of all behavioral and related services.
• Align service delivery with the organization’s philosophy and strategic plan, emphasizing innovation and best practices.
• Maintain regulatory and accreditation compliance across all programs.
• Support quality documentation, timely reporting, and software utilization across service areas.
• Contribute to strategic and long-range planning in collaboration with agency leadership.
• Ensure services are responsive, and centered on dignity and respect for all individuals served.
• Provide supervision, mentoring, and leadership to program managers and clinical staff.
• Support staff training and development with a focus on innovation, accountability, and performance improvement.
• Monitor performance metrics, ensure compliance, and address performance concerns fairly and promptly.
• Foster creative thinking and solution-based approaches to challenges in service delivery.
• Aids in the development of service budgets in collaboration with the finance team.
• Track revenues and expenses, respond to variances, and propose adjustments as needed.
• Identify opportunities for cost savings, program sustainability, and new funding streams.
• Ensure responsible stewardship of resources and adherence to fiscal policies.

External Engagement and Partnerships

• Maintain strong relationships with families, self-advocates, donors, and state agency partners.
• Participate in external committees, advocacy efforts, and community engagement activities.
• Collaborate with other agencies and stakeholders to improve systems of care.
• Support fundraising, development, and donor engagement strategies in partnership with the Development team.
• Stay current with trends, research, and best practices in autism services and behavioral health.
• Identify training and development opportunities to maintain professional expertise.
• Implement and monitor program improvement plans, ensuring compliance with health and safety standards.
• Lead or contribute to annual agency retreats and strategic planning sessions.
• Oversee risk management, safety protocols, and policy compliance in areas of responsibility.

Qualifications

• Master level or higher relating to the core area of responsibility.
• BCBA Credential is required.
• Min two years’ experience in human services or nonprofit organizations.
• Facility in written and spoken English.
• High level of personal organization.
• High level of proficiency with computers.
• Sensitive to and willing to work with clients from highly diverse backgrounds that include race, ethnic origin, gender, sexual orientation, religious beliefs, physical and mental health history, and socio-economic status.
• Willing and flexible regarding location of delivery service to clients.
• Frequent travel is required between agency sites and to various local and as needed regional, or national locations.
• Valid driver’s license required.
• Adherence to Autism Delaware policies and procedures.
• Successful, safe, and effective performance of job duties.
• Regular and punctual attendance.
• Ability to work cooperatively with clients, coworkers, funders, and community partners.
• Willingness to adapt to evolving service needs and organizational priorities.