Behavioral Services Manager

When You Manage at Milestone

When You Manage at Milestone, You Don't Just Lead a Team, You Shape What's Possible.

At Milestone Therapy, leadership isn't about titles or hierarchy, it's about showing up every day with empathy, integrity, and the courage to do the right thing, even when it's hard.

About the Role

As our Behavioral Services Manager, you'll do more than oversee operations. You'll help build something that actually matters, a culture where clinicians feel supported, families feel heard, and every child gets the best possible version of care.

Responsibilities

• Be the kind of leader you’d want to work for
• Guide your team with clarity and respect
• Communicate directly, kindly, and consistently — even when it’s hard
• Know when to lead from the front and when to empower others to take the reins
• Bring positive energy and professionalism to everything you do
• Lead With Your Heart
• Model our core values on a daily basis
• Inspire and support your team through regular check-ins, feedback, and growth-focused conversations
• Create a culture of accountability, encouragement, and professional pride
• Serve as a mentor and trusted leader for those you manage
• Keep Operations Running Smoothly
• Oversee the daily operations of the Behavioral Services Department across Highland, Merrillville, and/or school-based settings as assigned
• Ensure high-quality care, operational efficiency, and consistent service delivery
• Support scheduling, workload balance, and team coordination
• Ensure documentation is accurate, timely, and compliant with regulatory standards
• Drive Quality and Improvement
• Implement systems to track, measure, and continuously improve service delivery
• Use data, insight, and compassion to make informed decisions and solve real problems
• Build for the Future
• Contribute to strategic planning and department structure 6 – 12 months out
• Monitor budgets, team productivity, and financial targets — and make adjustments where needed
• Identify gaps, recommend solutions, and bring ideas forward with confidence

Requirements

• A Bachelor’s degree in a healthcare-related field or Business Administration (strongly preferred)
• At least 3 years of experience in healthcare, applied behavior analysis, or related behavioral services, including leadership and team management
• A strong understanding of healthcare compliance, documentation, and service workflows
• Comfort with technology: EMR systems, Google Workspace (Docs, Sheets, Meet), and HR/payroll tools
• Emotional intelligence, clear communication, and a calm, centered leadership style
• A solutions-oriented mindset and the ability to plan ahead, pivot when needed, and keep things moving
• A commitment to being onsite full-time. This is a 100% onsite leadership role requiring a consistent in-person presence across locations

Qualifications

• You’re The Right Fit If You Know how to balance high standards with genuine compassion
• Thrive in fast-paced, people-first environments
• Show up with purpose and take responsibility for your impact

Benefits and Perks

• 120 Hours (3 Weeks) PTO, 6 Paid Holidays, 5 Days Stat Leave
• Medical, Dental and Vision Insurance, with HMO and PPO Options
• 401k with Company Contribution
• $260 of Personal Wellness Allowance
• $650 of Annual Technology Allowance

Why Join Milestone Therapy?

Because we’re not just another healthcare organization. We’re a community of people who believe in showing up for each other — with empathy, grit, and a shared commitment to doing the right thing.

We support leaders who take ownership, think ahead, and keep people at the center of every decision.

Ready to lead a team that cares as deeply as you do? Apply today and help us build something meaningful — together.

Equal Opportunity Employer