Behavioral Health Technician Supervisor

About the role

The Behavioral Health Technician Supervisor at Indiana Treatment Centers leads the Recovery Support team, ensuring high-quality patient care, consistent operations, and a supportive therapeutic environment.

Responsibilities

• Supervise, coach, and support Behavioral Health Technicians during assigned shifts.
• Aid with onboarding, training, mentoring, and competency development of new staff.
• Maintain staff performance and provide ongoing coaching and feedback.
• Promote accountability, professionalism, teamwork, and a positive workplace culture.
• Assist leadership with scheduling, staffing coverage, and daily operational needs.

Essential Duties & Responsibilities

• Team Leadership
• Supervise, coach, and support Behavioral Health Technicians during assigned shifts.
• Aid with onboarding, training, mentoring, and competency development of new staff.
• Maintain staff performance and provide ongoing coaching and feedback.
• Promote accountability, professionalism, teamwork, and a positive workplace culture.
• Assist leadership with scheduling, staffing coverage, and daily operational needs.
• Patient Care & Recovery Support
• Ensure patients receive compassionate, trauma-informed support throughout treatment.
• Monitor the therapeutic milieu to maintain a safe, structured, and recovery-focused environment.
• Assist with patient supervision, rounds, transportation, activities, and daily living support as needed.
• Respond appropriately to patient behavioral concerns, medical emergencies, and crisis situations.
• Support implementation of individualized treatment plans under the direction of the clinical team.
• Operations & Compliance
• Ensure compliance with organizational policies, Joint Commission standards, and state and federal regulations.
• Complete accurate documentation within the electronic medical record (EMR).
• Conduct environmental and safety rounds.
• Monitor unit operations and communicate concerns promptly to leadership.
• Participate in performance improvement initiatives and quality assurance activities.
• Collaboration
• Partner with Nursing, Clinical, Medical, Admissions, Dietary, and Environmental Services teams to ensure coordinated patient care.
• Participate in multidisciplinary treatment team meetings.
• Support a culture of continuous improvement and excellent patient outcomes.

Qualifications

• High school diploma or GED required.
• Minimum of two years of experience in behavioral health, substance use disorder treatment, mental health, healthcare, or a related field.
• Previous experience serving in a lead, charge, or supervisory role preferred.
• Strong leadership, communication, conflict resolution, and organizational skills.
• Ability to work effectively in a fast-paced behavioral healthcare environment.
• Proficiency with electronic medical records and Microsoft Office applications.

Preferred Qualifications

• Associate's or Bachelor's degree in Human Services, Psychology, Social Work, Criminal Justice, or a related field.
• Experience working in residential or inpatient substance use disorder treatment.
• Qualified Medication Aide (QMA) certification.
• CPR/First Aid certification.
• Experience with trauma-informed care, motivational interviewing, and recovery-oriented treatment models.

Work Conditions / Physical & Mental Requirements

Residential behavioral healthcare setting with frequent interaction with patients and multidisciplinary staff. Fast-paced environment requiring flexibility and sound decision-making. Physical Requirements: Frequent standing, walking, bending, reaching, pushing, pulling, and lifting up to 50 pounds with assistance. Ability to safely respond to patient emergencies and behavioral crises. Cognitive & Emotional Requirements: Ability to prioritize multiple responsibilities while maintaining attention to detail. Remain calm and professional during crisis situations. Maintain accurate documentation while balancing operational responsibilities.

Benefits

• ICHRA Health Benefit – choose the health plan that best fits your needs, with premium reimbursement.
• Dental Insurance.
• Vision Insurance.
• Employer-Paid Life Insurance.
• Optional Supplemental Life Insurance.
• 401(k) Retirement Plan.
• Generous Paid Time Off (PTO).
• Paid Holidays.
• Employee Assistance Program (EAP).
• Career Advancement Opportunities.
• Leadership Development & Ongoing Training.
• Supportive, Trauma-Informed Work Environment.
• Modern Treatment Facility.
• Collaborative Leadership Team.

Equal Employment Opportunity

We are an equal opportunity employer. We value diversity and are committed to creating an inclusive workplace where all employees are respected and supported. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.