Behavioral Health Representative I

Benefits Paid Time Off & Paid Company HolidaysMedical, Dental, Vision & Life InsuranceFlexible Spending Account (FSA)403(b) Retirement Plan with Company MatchShort-Term & Long-Term Disability$0 Copay for Legacy Provider visits$0 Copay for prescriptions filled at Legacy PharmaciesTravel Insurance & Pet InsuranceSubsidized Gym MembershipAnd much more! Apply today in less than 3 minutes using your phone, tablet, or computer! Location: Legacy Acres Homes - 3011 W Gulf Bank Rd, Houston, TX 77088 Behavioral Health Representative I - Job Overview Schedule: Monday-Friday | Hybrid As a Behavioral Health Representative I, you will play an important role in creating a welcoming, organized, and connected care experience for patients receiving behavioral health services. You will partner with on-site Behavioral Health providers, including all provider types, by providing hands-on administrative and clinical support that helps patients feel prepared and supported at every step. This meaningful role combines organization, communication, patient support, and teamwork. Your work managing provider schedules and referrals, obtaining vital signs, completing risk assessments, and helping coordinate behavioral health emergencies will allow providers to focus on patient care while helping improve access throughout the community. Why This Role Matters Support on-site Behavioral Health providers and help coordinate smooth daily operationsMake a difference through compassionate patient communication, registration support, screening, and follow-upCollaborate closely with providers, clinical staff, patients, families, and community resourcesContribute to safe, respectful, and professional care environmentsBuild your experience across behavioral health administration and clinical support functionsSupport continuity of care and timely access to Behavioral Health Services You will join a collaborative team where your attention to detail, compassion, and passion for community healthcare matter every day. Whether you are coordinating interpretation services, managing appointment access, assisting with clinical procedures, or responding to patient needs by phone, you will help create a more connected and supportive healthcare experience. Key Responsibilities Arrange language line interpretation servicesSort or dispense mail/faxesAssist new patients with the registration process by sending VSC and following up on the day of appointment if they have not completed intake formsManage EHR and continuity of care listsManage provider schedules to optimize patient access, including scheduling, canceling, and rescheduling patients as neededManage the waitlist for all Behavioral Health Services to fill open appointment slotsProcess and follow up on Behavioral Health internal service orders, including psychological testing referrals and Integrated Behavioral Health (IBH)Obtain vital signs on patients and enter them into EHRS in a timely fashionScreen new patients and complete risk assessments as neededTranslate for monolingual providers, as neededAttend required mandatory all-staff meetingsComplete reminder calls to all unconfirmed patients for scheduled appointments to ensure complianceProcess psychological testing prior authorizations to ensure insurance covers visitsAnswer phones and retrieve voicemail messages left; send phone notes to the appropriate provider, including refill requests, school-requested forms, letters for patients, and other mattersProvide data entry, general office duties, and administrative support for Behavioral Health at the clinical siteComplete prior authorizations for medications as requested by insuranceAssist with triaging behavioral health emergencies in the clinic as needed, staff with the appropriate licensed provider, and handle matters per Behavioral Health policies and proceduresHandle blood draws, injections, EKGs, and drug screens for Behavioral Health Representatives who are Medical AssistantsProcess lab service orders in the EMR to send to the Lab, patient service center, or provide to a patientBH Representatives I and Floaters will cross-cover remotely and travel to other locations for coverage, as neededDemonstrate respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environmentPromote effective working relationships and work effectively as part of a team to facilitate the department’s ability to meet its goals and objectivesAttend all required safety training programs and describe responsibilities related to general safety, department/service safety, and specific job-related hazardsAttend all required safety education programsOperate assigned equipment and safely perform all procedures as instructedMaintain the work area and equipment in the condition required by Legacy standardsDemonstrate proper body mechanics in all functionsCheck the patient’s environment and equipment to ensure safetyReport safety concerns promptly to appropriate personnelFollow Legacy’s exposure control plans and bloodborne and airborne pathogen precautionsDemonstrate knowledge of techniques, procedures, and correct use of protective barrier equipment, including Universal PrecautionsAssure a safe environment by instituting appropriate control measuresAttend annual education programsPerform other duties as assigned Minimum Qualifications BLS (CPR & AED) Certified required Desirable Education And Experience Three to six months of related experience preferredOne year certificate from college or technical school preferredFamiliarity with BH preferred Required Knowledge, Skills, And Abilities Familiarity with Microsoft Word, Outlook, and ExcelGood direct and telephone communication skillsMust be able to work in a team settingLeadership ability for program management, growth, and development within the Center and the CommunityCommunication/interpersonal skills to interact courteously and professionally with associates and customers of various ethnic and socio-economic backgroundsKnowledge of and the ability to interact effectively with various community agencies and resourcesCoordinate multiple activities simultaneouslyComputer skills, especially in Microsoft Office (Word, Excel, PowerPoint) Desirable Knowledge, Skills, And Abilities Bilingual English and Spanish speaking preferred About Legacy Community Health The largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has delivered affordable, high-quality care for nearly 40 years across 50+ clinics in Greater Houston and the Gulf Coast. Our mission — driving healthy change in our communities — guides everything we do, and it starts with our people. Approachable & Collaborative — Leads with humility, values diverse perspectives, and builds trust through teamwork. Driven & Committed — Takes initiative and goes the extra mile to improve patient outcomes and drive continuous improvement. Thoughtful Communicators — Pairs clinical/technical skill with emotional intelligence, navigating complex situations with empathy and professionalism.