Behavioral Health Office Representative

At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility and clinical excellence.

Status: PRN
Facility: Northside Behavioral Health
Location: Tampa, FL
Hours: Monday–Thursday 8:00 am–6:00 pm, Friday 8:00 am–5:00 pm

Responsibilities

• Obtains and updates patient information
• Schedules patient appointments and assists with patient inquiries; may arrange for additional services
• Collects and posts payments, and assists with patient billing questions
• Ensures completion of all encounter documentation prior to check out
• Accepts transfers from other facilities according to established guidelines
• Schedules patients with appropriate provider, answers phones and responds within time frames defined by departmental guidelines
• Obtains complete and accurate patient registration information according to department standards
• Reviews and confirms all registration information is accurate at each appointment and makes any required updates
• Consistently reviews cancellation, displaced patients, and appointment requests worklist throughout the day
• Reviews daily schedules for availability and coordinates with onsite supervisor to ensure providers' schedules are at capacity
• Greets, registers and checks in patients

Requirements

• High School diploma or equivalent
• 1 year of office-related experience
• Customer service, interpersonal, and critical thinking skills
• Written and verbal communication skills
• Ability to work independently and with a team
• Organization, administrative, and clerical skills

Benefits

• Competitive total reward package including health, dental, and vision benefits
• Paid time off
• Tuition reimbursement
• 401K reimbursement
• Yearly performance appraisals and team award bonus
• Community discounts

This position requires Level II screening through the Florida Care Provider Background Screening Clearinghouse, managed by the Agency for Health Care Administration (AHCA).