Behavioral Health Patient Navigator

Responsibilities

• Assess patients for social, behavioral health, and practical support needs
• Absorb patients with accessing community resources and services
• Coordinate care between providers and outside organizations
• Conduct outreach calls to schedule, confirm, and follow up on appointments
• Support patient engagement and retention in treatment
• Document interactions and patient needs within the EMR
• Work collaboratively with therapists, psychiatrists, medical providers, and administrative staff
• Assist with referrals, transportation coordination, insurance issues, and other patient support needs

Qualifications

• A high school diploma or equivalent is required
• An associate’s or bachelor’s degree is preferred but not required
• Experience in healthcare, behavioral health, community outreach, care coordination, or customer service is strongly preferred
• Strong communication and organizational skills are essential
• The candidate should be comfortable speaking with patients over the phone and in person
• Bilingual candidates are encouraged to apply
• Experience working with Medicaid or underserved populations is a plus

What We Offer

• Competitive compensation
• A supportive team environment
• Opportunity to make a meaningful impact in an underserved community
• Growth opportunities within a rapidly expanding behavioral health program