Behavioral Health Care Navigator

Qualifications

• High School Diploma or GED with at least 2 years’ experience in a clinical/physician office setting.
• Interpersonal skills including good communication skills.
• Ability to multitask and work with minimal supervision.
• Proficient computer skills.
• Knowledge of comprehensive health programs, standards, practices, and procedures.

Responsibilities and Duties

• Answer phones, check patients in and out, and schedule appointments.
• Review patient registration data to update and correct patient information ensuring all information is correct.
• Schedule, coordinate, and facilitate referrals to and from facility.
• Ensure Clinic and outside facilities receive test results, reports, notes, and documentation of care.
• Monitor and evaluate services, regularly contacting patients to track progress and identify new needs.
• Secure pre-authorizations of outside care, as required by 3rd party insurers.
• Act as a liaison between patients, their families, providers, and other staff for continuity of care.
• Cookordinate services across multiple agencies, building strong working relationships.
• Establish and maintain therapeutic relationships with patients and their families.
• Excellent interpersonal and communication skills for in-person and telephone interactions.
• Ability to work efficiently under pressure and meet deadlines consistently.
• Observe strict confidentiality in all matters, responsibilities and duties performed under this position and adhere to the HIPAA (Privacy Act) in regards to patients’ medical information.