Behavioral Health Navigator

Responsibilities

• Follow up upon and continue outreach support for all external referrals placed for behavioral health care.
• Coordinate and attend community partnership meetings/gatherings.
• Meet with community partners to assure solid and mutually beneficial professional relationships.
• Attend to Behavioral Health Quality Improvement initiatives under direction of BH Director.
• Support the behavioral health department by supporting administrative tasks and assisting in quality improvement projects.
• Support the primary care behavioral health team (PCP; MA; RN; BHC, MH Clinician and CADC).
• Coordinate and attend community partnership meetings/gatherings.
• Partner with HR to document/track training.
• Attend relevant community workgroups as a representative of the Behavioral Heath team at Mosaic.
• Attend networking and outreach opportunities as appropriate.
• Attend Behavioral Health and SUD/MAT trainings for staff in partnership with internal resources.
• Document and track training.
• Coordinate and attend community partnership meetings/gatherings.
• Meet with community partners to assure solid and mutually beneficial professional relationships.
• Communicate with patients to provide information and/or schedule for BH and SUD/MAT group and individual appointments.
• Monitor BH and SUD pools within Epic for assigned teams.
• Monitor internal referrals to BH and SUD services such as MAT, ensuring patients are scheduled appropriately and referral status is updated in Epic.
• Be a resource for PCP and clinic teams regarding BHC scope, current offerings, and capacity including group referrals.
• Use EHR and relevant tools to track, coordinate and ensure compliance with CCO Metrics as assigned.

Qualifications

• High school diploma or GED required.
• Bachelor’s degree in related field preferred.
• Equivalent work experience and similar successful experience may be substituted for education.

Skills & Knowledge

• Answers questions accurately about role definition and behavioral health program services.
• Demonstrates competencies on the PCBH program manual and understands the model of behavioral health in primary care.
• Demonstrates a foundational understanding of population-based services.
• Demonstrates skills to participate in workflows across the system, with competencies in organization, computer skills, documentation, and clear communication to multiple team members.
• Has a basic knowledge base of EPIC, managing referrals and phone calls in the system.
• Shows effective time management skills, to achieve productivity with projects of priority.
• Utilizes effective practice management skills to engage in supporting designated BHCs with specific projects such as referrals, groups, and patient management.