Behavioral Health Intensive Outpatient Program Coordinator

About the role

We are ushering in a new era of healthcare where achieving good health is just the beginning. At UVA Community Health (UVACH), we are committed to caring for the whole person by building meaningful connections with our patients. By combining the talent and expertise of our team, the breadth of capabilities across our system, and our dedication to community wellness, we are enhancing the patient experience. As a member of the UVACH team, individuals contribute to patient care decisions, support advanced medical technologies, and experience the satisfaction of making a difference in people’s lives every day.

The Behavioral Health Intensive Outpatient Program (BH IOP) Coordinator is a multifaceted role requiring strong organizational and communication skills. This position supports efficient operations, quality patient care, protects highly sensitive information, supports a high-demand clinical environment, resolves problems, and escalates clinical/safety issues appropriately for BH IOP services. This role demands strong judgment, adaptability, and a patient-centered mindset, as this role supports diverse workflows and cross functioning teams while upholding UVA Community Health’s (UVACH) high standards of excellence. To ensure effective oversight and alignment, the BH IOP Coordinator reports to the IOP Clinical Supervisor.

Responsibilities

• Performs patient registration, insurance verification, and demographic updates with a high level of accuracy.
• Coordinate and manage appointment scheduling.
• Communicate directly with patients and families, providing clear guidance on processes, expectations, and next steps.
• Collaborate with clinical teams, providers, and fellow access staff to resolve complex scheduling or registration challenges.
• Supports workflows across clinical and administrative staff through cross-training and day-to-day operational coverage.
• Protects program revenue and compliance by auditing daily group rosters to ensure clinical documentation perfectly matches billed insurance hours.
• Performs clerical and front-desk responsibilities to support the efficient operation of the patient care area.
• Greets and assists visitors, answers incoming calls, and provides accurate information.
• Additional duties may be assigned as needed.
• Monitors daily operations to maintain efficient workflows, timely service delivery, and high-quality patient care to include supply chain coordination and equipment management.
• Maintains a safe and sterile clinical environment by conducting daily room walkthroughs and managing critical medical equipment, including the daily maintenance, tracking, and recalibration logistics for breathalyzers.
• Provides support to leadership and clinical team members by drafting communications, maintaining files, managing