Behavioral Health Case Manager- Sheridan

Responsibilities

• Clerical and administrative tasks related to patient care such as scheduling appointments, reminder calls, outreach letters, coordinating integrated, behavioral health and medical appointments, updating patient contact information etc. and prior authorizations if indicated.
• Manage referrals and calls related to integrated care and behavioral health in a timely-manner.
• Provide education to patients about MHS services as needed.
• Aid with care coordination (connecting patients with needed resources, referrals to other agencies as needed, obtaining ROI’s as needed etc).
• Complete screeners to determine patient and family needs and develop plans to meet identified needs. Enter screeners in visit note/smart forms.
• Aid with coordination of Integrated Care services by monitoring and working with various disciplines on the unified treatment plans.
• Aid Behavioral Health Consultant’s with patient care by monitoring, updating and tracking identified treatment goals.
• Participate in Quality Improvement, Quality Assurance activities as appropriate for departmental tracking.
• Serve as part of the care team; following and implementing workflows that support and sustain MHSI Patient Centered Medical Home model of care.
• Participates in all Risk Management activities provide as assigned.

Qualifications

• Strong reading, writing and communication skills.
• Excellent interpersonal skills.
• Excellent organizational and planning skills.
• Excellent professional customer service skills required.
• Attention to detail and accuracy.
• Strong computer skills.
• Working knowledge of relevant software, such as MS Office products and eClinical.
• Experience in linking patients with various community resources and patient enabling services preferred.
• An Associate is required.
• Bachelor’s Degree in psychology or social work preferred.