Behavioral Health Care Manager (BHCM)

About the role

The Behavioral Health Care Manager (BHCM) is a core member of Cerula Care’s collaborative care team. Cerula Care’s team includes a BHCM, a Consultative Psychiatrist, and a Patient Engagement team. The BHCM is critical to collaborating between external specialists (e.g., oncologists) and the internal care team; the role is partly clinical and partly operational.

Responsibilities

• Engage in an initial clinical member biopsychosocial intake including a safety screen and administering behavioral health assessments (PHQ-9, GAD-7, etc.)
• Engage in follow-up visits and asynchronous interactions, including brief interventions (e.g., behavioral activation, mindfulness, psychoeducation, etc.)
• Be the key care coordinator and act as a liaison between the referring specialist and the practice, ensuring if there is a member question or administrative question, it is answered or triaged to the appropriate team within Cerula Care
• Lead the interdisciplinary team meetings on a weekly basis with the Consulting Psychiatrist and Health Coach, ensuring all high-risk members are discussed and all new psychiatric recommendations are documented in the chart
• Communicate closely on an ongoing basis with the Cerula Care behavioral health care team (Coaches and Psychiatrist)
• Document member progress in a HIPAA-compliant electronic medical record system and client registry provided by Cerula Care
• Identify patients who are not improving and may need more intensive mental health care and report any concerns to the medical provider and the Consulting Psychiatrist
• Facilitate referrals for clinically indicated services outside of Cerula Care under the supervision of the BHCM Lead (e.g., SMI).
• Support patients in identifying barriers to care, increasing engagement, building self-management skills, and implementing behavioral health treatment recommendations.

Requirements

• Required:
• Master's degree in Counseling, Clinical Mental Health Counseling, Social Work, Marriage and Family Therapy, Psychology, or a closely related behavioral health field.
• MUST be fluent in both English and Spanish, with the ability to conduct clinical conversations, assessments, and documentation-related communication in both languages.
• At least three years of clinical care management experience, with some part of the experience directly working with people with cancer or advanced illness (e.g., cancer coaching, palliative care, etc.).
• Experience conducting behavioral health intakes, psychosocial assessments, and treatment planning.
• Experience working with individuals managing chronic medical conditions, serious illness, cancer, or other complex health concerns.
• Experience utilizing evidence-based interventions, including Motivational Interviewing (MI), Cognitive Behavioral Therapy (CBT), Behavioral Activation, psychoeducation, and coping skills development.
• Preferred:
• Active or associate-level licensure (e.g., LPC-A, LGPC, LMSW, LSW, LMFTA, MHC-LP, or equivalent).
• Experience in oncology, integrated care, collaborative care, behavioral health care management, primary care, or telehealth settings.
• Experience delivering brief, goal-oriented interventions within a measurement-based care model.

Qualifications

Experience in oncology, integrated care, collaborative care, behavioral health care management, primary care, or telehealth settings.

Skills

• Excellent communication skills, both written and verbal
• Strong organizational and time management skills
• Ability to work independently and as part of a team
• Knowledge of HIPAA regulations and confidentiality requirements

Benefits

• Generous paid time off policy, including national holidays, and the week between Christmas and New Year's
• Employer-covered health insurance options
• Dental and vision insurance
• 401(k)
• Flex spending and dependent care spending options

Pay

$65,000

Schedule

Full time; mostly Eastern time zone hours, with up to three days per week working Pacific or Mountain time zone hours