Behavioral Health AR Team Lead

What You Will Do

• Serve as the first point-of-contact for team members needing assistance with their day-to-day claim follow-up and questions.
• Provide continuous education and mentorship to peers.
• Share expertise, best practices, and strategies for effective collection and claim follow up.
• Avoid inaccuracies in documentation of collection activities.
• Aid team members with proper record-keeping practices and ensure collection processes are followed as outlined in the organization's SOP.
• Help team members set and achieve their individual performance goals.
• Collaborate with insurance providers to monitor outstanding claim status and navigate resolution steps.
• Investigate outstanding A/R accounts, determine the cause of the delinquency, and collect payments.
• Submit and re-submit claims and conduct follow-up calls ensuring thorough documentation.
• Review all documentation the client provides and identify discrepancies.
• Contribute to the preparation and the assignment of collection work queues.
• Perform daily QA reviews on AR Specialists quantity and quality of work on their assigned accounts.
• Identify trends and conduct root cause analyses on unpaid and underpaid claims.
• Create monthly reports using Excel that outline insurance denial trends and share with internal management.
• Achieve performance goals or objectives (individual or departmental) as established by the Manager.

What It Takes

• 3-5 years of experience working in accounts receivable in the behavioral healthcare space.
• Leadership expertise and capabilities required.
• Manage critical deadlines and keen attention to detail.
• Strong problem-solving skills with analytical and critical thinking abilities.
• Two year of Behavioral Health experience preferred including EMR/EHR knowledge (Kipu, BestNotes).
• Ability to manage critical deadlines with a self-motivated attitude and ability to multi-task.
• Must be resourceful, persistent, and an excellent problem solver.
• Strong written and verbal communication skills.
• Ability to function well in a fast-paced and at times stressful environment.
• Prolonged periods of sitting at a desk and working at a computer.
• Ability to lift and carry items weighing up to 10 pounds at times.

Pay

Salary Range: $50,000—$52,000 USD
Compensation for this role is based on a variety of factors, including but not limited to, skills, experience, qualifications, location, and applicable employment laws.
The expected salary range for this position reflects these considerations and may vary accordingly.
In addition to base pay, eligible employees may have the opportunity to participate in company bonus programs.

Benefits

We also offer a comprehensive benefits package, including medical, dental, vision, 401(k), paid time off, and more.