Behavioral Health Care Team Manager

About the role

The Care Team Manager leads an integrated model of healthcare, partnering directly with clinical psychotherapists and prescribers to provide holistic support for members. They manage a team of Community Guides and are responsible for the Care Team Program Outcomes and non-clinical care provided.

Responsibilities

• Understand and communicate Reema’s program goals, expectations, and metrics.
• Lead hybrid Care Teams through ambiguity and innovation.
• Establish structures and processes for effective team communication and accountability.
• Facilitate regular 1:1 meetings with Guides, set and monitor individual goals, lead team meetings, and conduct multidisciplinary team meetings.
• Review Community Guide performance, provide feedback, and recognize achievements.
• Partner with clinicians to ensure alignment for services to members, manage workflows, and collaborate on service delivery quality.
• Facilitate weekly check-ins, update staffing and metrics, and set monthly Care Team goals.
• Support and supervise Guides within assigned teams, research resources for members, and facilitate new employee onboarding.
• Maintain confidentiality of PHI and adhere to HIPAA and software security policies.
• Initiate and maintain relationships with local community partners.
• Engage with members through cold outreach, establish trusting relationships, utilize various forms of communication, and refer to community resources.
• Ensure members remain part of their support system, encourage independence, and address life challenges.

Requirements

• Bachelor’s degree in Social Work, Human Services, Psychology, Health Sciences, or related field.
• Three years of people management/supervision experience in healthcare, mental health settings, community-based, or social work settings.
• Five years of direct experience with local population or community to be served and knowledge of the community.
• Proven ability to navigate ambiguity and creatively problem solve.
• Strong relationship-building skills.
• Ability to initiate conversations and create connections quickly.
• Experience developing, adapting, and executing outreach plans.
• Experience working in fast-paced environments, especially in start-ups.
• Fluency in Google Workspace applications.
• Ability to troubleshoot technical issues and use technology-based tools and systems daily.

Qualifications

• 18 years of age or older.
• Flexible and reliable access to transportation, valid Driver's License, Vehicle Insurance, and a satisfactory driving record.
• Passing a pre-employment drug screening and background check.
• Compliance with federal, state, and local regulations regarding patient confidentiality (HIPAA).
• Competitive salary and equity package, medical, dental, and vision insurance, HSA and FSA options, 401(k) retirement savings with company match, employee assistance program, paid parental leave, accrued paid time off, technology stipend, mileage reimbursement.