Behavioral Health Care Team Manager

About the role

The Care Team Manager leads an integrated model of healthcare, partnering directly with clinical psychotherapists and prescribers to provide holistic support for members. They respond to concerns respectfully, constructively, and in a timely manner. This role spends approximately 90-95% of the time on leadership responsibilities and 5-10% on direct service responsibilities.

Responsibilities

• Understand and communicate Reema’s program goals, expectations, and metrics for Community Guides.
• Lead hybrid Care Teams through ambiguity and innovation.
• Establish structures and processes for effective team communication and accountability.
• Facilitate regular 1:1 meetings with Guides, set and monitor individual goals, lead team meetings, and conduct multidisciplinary team meetings.
• Review Community Guide performance, provide feedback, and recognize achievements.
• Partner with clinicians to ensure alignment for services to members and manage workflows.
• Facilitate weekly check-ins, including staffing and metrics updates, reporting, and setting monthly Care Team goals.
• Support and supervise Guides within assigned teams, research resources for members, and participate in the hiring process.
• Initiate and maintain relationships with local community partners and support other Guides in community outreach.
• Through cold outreach, establish trusting relationships with members, utilize various forms of engagement, and make referrals to community resources.
• Remain a steadfast support system for members, encouraging independence and autonomy.

Requirements

• Bachelor’s degree in Social Work, Human Services, Psychology, Health Sciences, or related field.
• Three years of people management/supervision experience in healthcare, mental health settings, community-based, or social work settings.
• Five years of direct experience with local population or community to be served and knowledge of the community.
• Proven ability to navigate ambiguity and creatively problem solve.
• Strong relationship-building skills and ability to initiate conversations quickly.
• Experience working with diverse ethnic backgrounds, individuals with serious and persistent mental illness, chemical health needs, and belief in recovery.
• Experience working on multidisciplinary teams alongside clinical and non-clinical staff.
• Experience working with adolescents and their families, and difficult-to-reach populations, including homeless individuals.
• Fluency in Google Workspace applications and comfortable working in web-based platforms.
• Proven ability to troubleshoot technical issues and work in fast-paced environments.

Qualifications

• 18 years of age or older.
• Flexible and reliable access to transportation, valid Driver's License, Vehicle Insurance, and a satisfactory driving record.
• Passing a pre-employment drug screening and background check.
• Compliance with federal, state, and local regulations regarding patient confidentiality (HIPAA).
• Use of technology-based tools and systems daily.
• Lift and carry up to 25 pounds occasionally.

Benefits

• Competitive Salary and Equity Package.
• Medical, Dental, and Vision Insurance.
• HSA and FSA Options.
• 401(k) Retirement Savings with Company Match.
• Employee Assistance Program.
• Paid Parental Leave.
• Accrued Paid Time Off.
• Technology Stipend.
• Mileage Reimbursement.