Behavioral Health Team Lead

Primary Responsibilities

• Serve as the first point of contact for BHCMs on day-to-day operational and care delivery questions
• Monitor team schedules, caseload distribution, and daily workflows to ensure consistent patient coverage
• Support BHCMs in navigating complex patient situations, escalating to the Director of Behavioral Health and Chief Clinical Officer as appropriate
• Promote a culture of accountability, clinical excellence, and psychological safety across the BHCM team
• Congduct regular check-ins with individual BHCMs to surface operational barriers and support team morale

Qualifications

• Active clinical licensure (LCSW, LPC, LMFT, or equivalent) in at least one Triplemoon-supported state
• Minimum 3 years of direct clinical experience in a behavioral health setting
• Prior experience in a Collaborative Care Model (CoCM) or integrated behavioral health environment strongly preferred
• Demonstrated ability to provide peer coaching, feedback, or informal leadership to clinical colleagues
• Strong organizational skills and comfort managing multiple competing priorities in a fast-paced, remote environment
• Proficiency with EHR platforms and registry-based care management workflows

Preferred

• Experience in a supervisory, lead, or team coordination role
• Familiarity with CMS documentation standards and billing-eligible encounter requirements under CoCM
• Multi-state licensure or willingness to obtain licensure across Triplemoon's supported states
• Experience with PHQ, GAD-7, PSC-17, or other standardized behavioral health screeners

What Success Looks Like

• In the first 90 days, the Team Lead will develop a strong working knowledge of the BHCM team's workflows, begin conducting shadow sessions and chart reviews, and take ownership of the weekly registry review list
• Within six months, the Team Lead will be a trusted operational resource for the BHCM team, with measurable improvements in care cadence adherence, documentation quality, and team engagement

Pay Range

The pay range for this role is: 95,000 - 105,000 USD per year (Remote)

Clinical

Remote (United States)