Behavior Tech Scheduling Coordinator

Schedule

Monday - Friday, 9:00 AM – 6:00 PM PST.

Benefits

• Mileage Reimbursement: $0.725 cents per mile
• Retirement Plan: Employees may participate in a 401(k) retirement savings plan.
• Paid Time Off (PTO) and Paid Sick Leave.
• Medical, Dental, Vision, Life, and AD&D insurance, accident insurance, hospital indemnity, and critical illness coverage.

Qualifications

• Education: High school diploma or equivalent
• Language Skills: Bilingual (English and Spanish)
• Behavioral Health Experience: 2+ years of experience in ABA, behavioral health, behavioral respite, direct support services, developmental disabilities, or a related field supporting individuals with behavioral support needs.
• Coordination & Customer Service Experience: Experience in scheduling, service coordination, or customer service in a phone-based environment (approximately 65% of duties), requiring strong prioritization, responsiveness, and real-time coordination of schedules and service needs.
• Microsoft 365 Proficiency: Advanced Microsoft 365 skills (Excel, Word, PowerPoint, Teams, SharePoint).

Skills Critical for Success

• Ownership & Regional Accountability: Takes full ownership of assigned territory and caseload, proactively identifying staffing gaps and driving follow-through. Works independently, escalates appropriately, and prioritizes client outcomes and service continuity.
• Communication & Relationship Management: Builds strong relationships with families, caregivers, clinicians, and Regional Center partners. Communicates clearly and confidently in sensitive, high-need behavioral health situations, including IPP-related coordination.
• Urgent Response & Calm Under Pressure: Stays composed in crisis-driven, fast-changing situations. Responds quickly to urgent staffing needs while remaining solution-focused and steady during high-stress conversations or service disruptions.
• Judgment & Adaptive Problem Solving: Makes sound decisions in ambiguous, real-time situations with competing priorities. Adapts quickly to regional staffing challenges and varying caregiver availability across region.
• Emotional Intelligence & Boundaries: Balances empathy with professionalism in sensitive conversations. Builds trust with families while maintaining appropriate boundaries in emotionally complex situations.
• Collaboration & Team Support: Works closely with internal teams and peers to ensure coverage and continuity. Actively supports others during high-volume or crisis periods.
• Adaptability: Thrives in a constantly changing environment with shifting priorities, urgent requests, and unpredictable staffing needs.