BEER-WINE-LIQR/DEPT LEADER

About the role

Interact with customers within and outside of the adult beverage department to help them make informed shopping decisions. Plan, organize, train, and direct Adult Beverage department clerks; perform production and customer service functions; and maximize store sales and profits while demonstrating the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Engage customers with a smile and friendly welcome, developing relationships and addressing them by name when possible.
• Assist customers in finding adult beverages or make suggestions, including pairing wines with food or events.
• Act as a guide for customer questions by being familiar with the adult beverage sections and assortment.
• Conduct a minimum of 2 tastings per week (recommended for Friday, Saturday, and Sunday during Prime Time).
• Take customer special orders, communicate availability and delivery dates, and follow company procedures for receiving and ringing up requests.
• Conduct daily department walks to ensure standards are maintained.
• Execute the Weekly Display Plan and maintain accurate ad shelf signs, merchandising signs, and Point of Sale (POS) in clean, attractive condition.
• Order and maintain adequate inventory for ad and display support, following financial cost billing guidelines to limit shrink.
• Maintain planograms and communicate weekly sales opportunities to the grocery manager.
• Keep the department clean, organized, and safe, ensuring accurate pricing and Computer Assisted Ordering entries.
• Supervise and coach direct reports, complete performance reviews, and provide feedback.
• Perform the essential functions of this position with or without reasonable accommodation.

Requirements

• Willing to work weekends and holidays.
• Minimum 21 years of age.
• Past work record reflects dependability and integrity.
• Understand all key components of department operations.
• Knowledge of applicable laws and regulations related to employment practices, safety, and State Adult Beverage Laws.
• Qualified and able to operate power machinery and work with various job tools.
• Possess abilities and skills for effective production, merchandising, and customer service related to the sale of merchandise.
• Effective written and oral communication skills.
• Demonstrated ability to make intelligent decisions quickly and handle stressful situations calmly and tactfully.
• Mathematical skills: Ability to calculate figures and amounts such as discounts, interest, and percentages.

Qualifications

• Grocery retail work experience and/or backup manager experience (desired).
• Understanding of all key components of department operations (desired).