Bed Manager / Care Logistics Center

Patient Throughput

The Bed Manager is responsible for the placement of all patient admissions and transfer activity while monitoring capacity both currently and prospectively in all HHC facilities. The position is responsible for:

• Facilitating continuous throughput of patients from all points of entry within the Hartford HealthCare system by utilizing effective verbal communication, reviewing technology that supports patient placement activities, and swift clinical decision making.
• Acting as the liaison between all points of entry (ED, PACU/OR, direct admissions, transfers from other facilities), the Administrator on Call, clinical leadership, and physicians throughout the organization.
• Applying nursing knowledge derived from education and experience as the foundation for clinical triage and placement decisions and communications.

Key Areas Of Responsibilities

Evaluates clinical need of patient transfer activity associated with bed management needs.

Identifies clinical priorities in relation to the bed assignment process in collaboration with the physicians, ED, PACU and OR staff and the Medical Director of the Transfer Center.

Develop effective relationships with EVS and Transport staff to support efforts to enhance patient flow and bed management.

Ensures that the desired clinical outcomes are achieved through cost effective and efficient processes.

Achieves seamless delivery of services by appropriately involving colleagues, physicians, nurses and other staff to ensure commitment, communication and cross-functional linkage.

Works alongside physicians and clinical leadership in the communication of clinical issues that arise related to patient placement/flow.

Oversees clinical information systems that support bed placement to ensure accountability for operational effectiveness.

Safeguards successful and consistent execution of Hartford HealthCare and individual hospital’s policies and procedures.

Articulates organizational vision and utilizes resources to ensure staff commitment to organization objectives.

Provides leadership and accomplishing objectives through innovation.

Evaluates all throughput and bed resource utilization for potential implementation of cost effective changes.

Reviews urgency of transfer activity to each individual hospital related to pending insurance authorization processes.

In conjunction with hospital leadership, develops, implements, and monitors systems to ensure cost effective quality decisions are being made.

Engages clinical management to assist with clinical consultation in relation to patient needs related to bed management processes.

Traits clinical needs of patients related to bed availability to assure the appropriate resources are utilized to support bed management activities.

Collaborates with clinical management in the identification of patient needs related to changes in clinical condition, emergent transfers and trauma calls associated with bed management activities/placement efforts.

Effectively maintains point of clinical contact with outside referral sources to secure clinical information regarding pending transfer activity and resultant patient placement needs.

Collaborates with clinical leadership and management to define, reduce, and eliminate barriers within the system which may negatively effect patient throughput/efficient delivery of care.

Participates in the identification and implementation of strategic efforts to support patient throughput by influencing unit management and championing projects.

Supports unit/department management in the facilitation of inter-and-intra unit problem resolution.

Promotes the organization to all customers by interpreting and communicating Hartford HealthCare’s mission and values, acting as a loyal, supportive, and informed spokesperson for the organization.

Actively participates in and contributes to meetings and organizational initiatives with hospital and organizational leadership.

Provides valid, timely and effective feedback to unit/department leadership as to the management performance related to patient throughput.

Collaborates with senior leadership in regard to issues related to off shift activity and patient placement/bed availability.

Ensures the smooth functioning of the bed management process in order to reduce wait times and avoid unnecessary movement of patients.

Ensures the confidentiality of appropriate patient, staff and management data is maintained.

Models customer service standards and demonstrates value for all people in the work environment.

Effectively models and upholds a customer service orientation with staff to meet the legitimate needs of all internal and external customers.

In conjunction with management, ensures that customer relations standards reflecting excellence consistent with organizational policy for internal./external customers are appropriately met.

In collaboration with hospital/organizational leadership, establishes and manages a system to measure the effectiveness of issues that impact patient throughput.

Maintains a strong working knowledge of all applicable computer systems that will affect and support bed placement and transfer activities.

Demonstrates a strong ability to multitask by utilizing multiple computer systems.