Care Logistics Manager

The Role

The Care Logistics Manager leads, supports, and develops the team responsible for helping members navigate referrals, specialist care, authorizations, provider coordination, and follow-through on care needs.

This role is critical to creating a member experience that feels organized, supported, and easy to navigate. The Care Logistics Manager helps ensure referrals are handled accurately, efficiently, and in alignment with member benefits and operational expectations.

• Partner closely with Care Logistics, Providers, the Contact Center, Claims, Client Success, and other teams to support coordinated care
• Identify process gaps, remove friction, and improve workflows that impact referral completion, cost, member satisfaction, and provider experience

Responsibilities

• Lead and develop a team of Referral Coordinators and Medical Assistants, providing real-time support, coaching, accountability, and guidance
• Support referral operations by helping ensure work is completed timely, accurately, and consistently
• Coordinate care by partnering with providers, case managers, and care teams to ensure a seamless member experience
• Monitor referral queues, aging work, and team output to ensure service expectations are met
• Support complex or sensitive referral cases that require leadership review, cross-functional coordination, or additional problem-solving
• Partner with internal teams to clarify member needs, resolve barriers, and improve the handoff between departments
• Help improve consistency in referral coordination, documentation, outreach, and follow-up practices
• Standardize workflows, SOPs, training materials, and quality expectations to improve scalability and reliability
• Use data and trends to identify opportunities related to referral turnaround time, completion rates, rework, member friction, provider/facility issues, and team performance
• Coach the team on effective communication with members, providers, facilities, and internal partners
• Help ensure members feel heard, understood, supported, and confident throughout the referral process
• Collaborate with Claims, Care Logistics, Medical Teams, Customer Success, the Contact Center, and other cross-functional teams
• Promote a culture of accountability, continuous improvement, teamwork, and member-first service

Qualifications

• A Certified or Registered Medical Assistant (CMA/RMA) is required
• Has 3+ years of experience in a medical setting
• Has 3+ years of leadership, supervisory, or team lead experience
• Has experience in healthcare operations, referrals, care coordination, authorizations, provider relations, claims, medical office operations, or a related healthcare setting
• Understands the importance of timely and accurate referral coordination
• Has proven ability to coach, develop, and lead teams
• Communicates clearly and professionally with team members, members, providers, facilities, and internal partners
• Is comfortable working through complex cases, escalations, and competing priorities
• Uses sound judgment and takes ownership of outcomes
• Can identify workflow gaps and help implement scalable improvements
• Has a people-first mindset and a passion for helping others
• Is based in the Phoenix, AZ area or able to reliably commute to an in-person work environment

Benefits

• FREE healthcare for you and your entire family
• Dental & Vision insurance
• Paid time off & sick time
• 401(k) access
• A mission-driven team that believes in doing the right thing

Pay

$75,000 - $90,000 per year (Phoenix)

About the Company

We exist to make healthcare affordable for small businesses and people who can't afford traditional employer insurance. Our mission is to help real people navigate a system that is often confusing, expensive, and frustrating—while doing it with empathy, accountability, and simplicity.

We believe that if your work can make a meaningful impact on both team performance and member care, you'll find purpose here. Our values guide how we show up for each other, our clients, and our members:

• Obsess Over People
• Owes It to Completion
• Always Improve & Adapt
• Start with “Yes, We Can Help You”
• Succeed as a Team
• Detest Waste & Unnecessary Complexity

Company Culture

We promote a culture of accountability, continuous improvement, teamwork, and member-first service. We believe in leading with empathy while holding high standards, simplifying processes, and removing unnecessary friction. We use data to understand performance and improve outcomes, staying calm and solutions-oriented even when issues are urgent, sensitive, or complicated.

Equal Opportunity Employer

We are an Equal Opportunity Employer (EOE). Employment with Redirect Health is at-will. Nothing in this job posting or the application process creates a contract or guarantee of employment. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities required for this role. Duties, responsibilities, and activities may change at any time with or without notice.