Beauty Lead - South Park Shpg Cntr

About the role

The Beauty Lead will provide a personalized shopping experience to customers by leveraging product knowledge and the Connect, Inspire, Engage service model. The role prioritizes driving sales and customer service while maintaining consistency in general operations.

Responsibilities

• Proactively engage customers in a friendly manner to determine needs, share product knowledge, and assist in making buying decisions, including providing mini services with product application and suggesting techniques.
• Drive personal and team performance to meet or exceed productivity standards, metrics, and sales goals.
• Promote customer loyalty through excellent service and by encouraging participation in FindMore, Gift Card, Rewards, and Credit Programs, as well as cross-selling opportunities.
• Resolve customer concerns by listening professionally and providing solutions or next steps.
• Manage point of sale processes, including sales, returns, exchanges, line management, re-ticketing, and return processing.
• Facilitate beauty department promotions and events, assisting leaders to meet standards and goals.
• Replenish products from shipments, stockrooms, and understock while maintaining core standards.
• Create and manage product testers, ensuring a clean, organized, and hygienic shopping environment.
• Prepare for inventory processes, including cycle counts, stock ledger updates, RFID scans, and annual inventory.
• Assist the operations team with pricing, signing, and merchandising to standards.
• Onboard and train or cross-train store associates on beauty procedures and processes.
• Participate in ongoing skills development through company or vendor-provided training.

Core Competencies

• Strong communication and relationship-building skills.
• Prioritizes customers, takes accountability, thinks critically, produces results, drives improvement, and works collaboratively.

Benefits

If eligible, associates receive a competitive benefits package including:

• Medical, dental, and vision coverage.
• Term life insurance.
• Paid vacation and holidays (eight paid holidays for eligible associates).
• 401(k) with Company match.
• Associate discount on JCPenney merchandise.
• Additional compensation for hourly associates scheduled to work on designated holidays.

Pay

Pay Range: USD $16.50/Hr - USD $20.63/Hr.

About the Company

JCPenney is a shopping destination for diverse, working American families, offering inclusivity at its core. The Company provides fashion, apparel, home, beauty, and jewelry from national and private brands, along with personal services such as salon, portrait, and optical. JCPenney serves customers through jcp.com and over 650 stores in the U.S. and Puerto Rico, supported by 50,000 associates worldwide.