Beauty Counter Manager - Lancôme - Broadway Plaza

About the role

As a Beauty Counter Manager at Nordstrom, you will play a dual role, combining elements of a salesperson and a teacher. Your primary responsibility is to maximize sales in the Lancôme brand while creating personalized beauty experiences for customers.

Responsibilities

- Conduct makeup applications, skincare analyses, and recommend products based on customer's beauty goals. - Collaborate with team members to create a welcoming and inclusive environment for all customers. - Set and achieve personal and counter sales goals, utilizing both in-store and digital selling tools (including text and social media). - Manage the scheduling and execution of vendor events and promotions. - Build and maintain strong vendor relationships to maximize business results. - Keep the department customer-ready through organization and cleanliness. - Stay updated with the latest beauty trends, products, and industry knowledge through provided trainings. - Manage sales, refunds, exchanges, and encourage the opening of new Nordstrom Rewards program accounts.

Requirements

- Passion for customer service and beauty, including trends, makeup application, and skincare. - Excellent ability to connect with customers, proactively handle customer concerns, and contribute to a positive team environment. - Empathy and respect for all customers, providing a supportive environment during makeup and skincare application. - Strong multitasking, organization, and follow-through skills. - Drive to achieve sales goals, with interest in using networking and technology. - Ability to work a flexible schedule based on business needs, including evenings and weekends. - High level of ownership, accountability, and initiative.

Physical Requirements

Continuous movement for 6-8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching to handle merchandise and assist customers. Frequent use of hands for grasping, fine manipulation, pushing, and pulling. Handling bulky and sometimes awkwardly shaped items, including reaching for and lifting these items above the head. Regularly lifting items weighing up to 10 pounds and occasionally up to 25 pounds.

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

Benefits

Nordstrom offers a variety of benefits to support employees and their families, including: - Medical/Vision, Dental, Retirement and Paid Time Away - Life Insurance and Disability - Merchandise Discount and EAP Resources

Additional Information

The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job. For Los Angeles or San Francisco applicants, Nordstrom conducts background checks after conditional offer and considers qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.