Beauty Advisor - La Prairie, Herald Square - Full Time

Be part of an amazing story. Macy’s is more than just a store. We’re a story that’s captured the hearts and minds of America for more than 160 years—innovations, traditions, inspiring stores, irresistible products, and iconic events like the Macy’s 4th of July Fireworks and the Thanksgiving Day Parade. We’ve been part of countless memorable moments and milestones, making this a special place to work.

About the role

As a Cosmetic Sales colleague, also known as a Beauty Advisor, you’ll support the beauty needs of our customers to drive sales. You’ll serve as both a product educator and beauty enthusiast, helping customers feel beautiful and confident. Your role includes building a client base, nurturing relationships, and meeting sales goals through in-person and virtual interactions. You’ll provide consultations, apply makeup, and demonstrate products. Full-time colleagues typically work 30 or more hours per week, while part-time colleagues work 12–24 hours per week, depending on business needs and availability.

Responsibilities

• Greet customers in a friendly and helpful manner.
• Use product knowledge to provide expert guidance tailored to each customer’s preferences and needs.
• Build relationships with customers by introducing them to beauty products and identifying their needs.
• Demonstrate and teach the use of beauty products by applying them on customers.
• Maintain proper display, organization, storage, and restocking of inventory.
• Use the clientele program to connect with customers, achieve sales goals, share promotions, and enroll customers in rewards programs.
• Participate in pre-selling and sales-boosting events to increase sales and meet personal targets.
• Stay current with training through Macy’s educational resources, including vendor and virtual trainings.
• Merchandise new arrivals, process damages, testers, and select merchandise for vendor returns.
• Utilize point-of-sale technology and applications to assist with selling and order fulfillment.
• Follow hygiene standards and asset protection control and compliance procedures.
• Foster an inclusive environment that strengthens relationships with colleagues, customers, and communities.

Requirements

• At least 1 year of customer service or selling experience (cosmetic or fragrance sales experience is a plus).
• Passion for the beauty industry and ability to provide outstanding customer care.
• Strong organizational skills to manage multiple tasks in a fast-paced environment.
• Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
• Ability to resolve customer problems constructively and proactively.
• Business-minded attitude to succeed in a performance-based setting.
• Sound judgment in ambiguous situations.

Skills

• Product knowledge: Deep understanding of beauty products to provide expert guidance based on customer preferences.
• Communication: Comfortable interacting with customers in person, virtually, and via phone.
• Sales: Ability to build customer relationships, achieve sales goals, and participate in sales events.
• Technology: Proficiency in point-of-sale systems and applications for selling and order fulfillment.
• Continuous learning: Self-driven to stay updated on Macy’s beauty products, trends, and training.
• Makeup application: Skill in demonstrating and teaching product use by applying them on customers.
• Subject matter expertise: Proficiency in vendor lines and beauty trends to serve as a knowledgeable resource.
• Interpersonal skills: Ability to collaborate effectively with colleagues at all levels and across departments.

Physical Requirements

• Prolonged periods (at least two consecutive hours) of standing or walking around the store.
• Frequent use of computers and handheld electronic equipment.
• Reaching, including above eye level, crouching, kneeling, stooping, and color vision.
• Constant moving, standing, reaching, stooping, kneeling, crouching, and climbing ladders.
• Lifting and moving items weighing up to 25 lbs.

Benefits

• Competitive pay and performance-based incentives.
• Comprehensive health and wellness coverage (medical, vision, dental, life, disability).
• 401(k) match to invest in your future.
• Paid time off and eight paid holidays.
• Merchandise discounts.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.
• Career growth through continuous learning and leadership development.
• Opportunities to join Colleague Resource Groups and participate in volunteer programs.