Beauty Advisor - Clarins, Herald Square - Full Time

About Us

Macy’s is more than just a store. We’re a story that’s captured the hearts and minds of America for more than 160 years—innovations and traditions, inspiring stores and irresistible products, and iconic events like the Macy’s 4th of July Fireworks and the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues, making this a special place to work.

About the Role

As a Cosmetic Sales colleague, also known as a Beauty Advisor, your focus is to support the Beauty needs of our customers to drive sales. You will act as both a product educator and beauty enthusiast, specializing in making customers feel beautiful and confident. You’ll build a client base, nurture strong client relationships, and meet sales goals while leveraging new selling ideas. This role involves in-person and virtual customer interactions, including consultations and makeup application.

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours depend on business needs and colleague availability.

Responsibilities

• Greet customers in a friendly and helpful manner.
• Use product knowledge to provide expert guidance tailored to each customer’s wants, features, and choices.
• Build relationships with customers by introducing them to beauty products and identifying their needs.
• Show and teach the use of beauty products by applying them on customers.
• Maintain proper display, organization, storage, and restocking of inventory.
• Use the clientele program to connect with customers, achieve sales goals, inform about promotions and product launches, and enroll customers in rewards programs.
• Participate in pre-selling and sales-boosting events to increase sales and reach personal targets.
• Stay current with all training through Macy’s educational resources, including vendor trainings and virtual sessions.
• Merchandise new arrivals, process damages, testers, and select merchandise for return to vendors.
• Use point-of-sale technology and applications to assist in selling and fulfilling customer orders.
• Follow hygiene standards, asset protection controls, and compliance procedures.
• Foster an environment of acceptance and respect to strengthen relationships with colleagues, customers, and communities.

Requirements

• At least 1 year of customer service or selling experience (cosmetic or fragrance sales experience a plus).
• Passion for the beauty industry and ability to provide outstanding customer care.
• Strong organizational skills to manage multiple tasks in a fast-paced environment.
• Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to resolve customer problems constructively and use sound judgment in ambiguous situations.
• Flexible schedule, including evenings and weekends.

Skills

• Product Knowledge: Deep understanding of beauty products to provide expert guidance based on customer needs.
• Communication: Comfortable interacting with customers in person, virtually, and via phone.
• Sales: Ability to build customer relationships, achieve sales goals, and participate in sales-boosting events.
• Technology: Proficiency in point-of-sale systems and applications for selling and order fulfillment.
• Continuous Learning: Self-driven to stay updated on Macy’s beauty products, trends, and training.
• Makeup Application: Ability to demonstrate and teach product use by applying them on customers.
• Subject Matter Expertise: Proficiency in vendor lines and beauty trends to serve as a knowledgeable resource.
• Interpersonal Skills: Excellent ability to collaborate with colleagues at all levels and across departments.

Physical Requirements

• Prolonged periods (at least two consecutive hours) of standing and walking around the store or department.
• Frequent use of computers and handheld electronic equipment.
• Reaching, including above eye level, crouching, kneeling, stooping, and color vision.
• Constant moving, standing, reaching with arms and hands, stooping, kneeling, crouching, and climbing ladders.
• Lifting and moving items weighing up to 25 lbs.

Benefits

• Competitive pay and performance-based incentives/bonuses.
• Comprehensive health and wellness coverage (medical, vision, dental, life, disability insurance).
• 401(k) match to invest in your future.
• Paid time off and eight paid holidays.
• Merchandise discounts.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.
• Continuous learning and leadership development opportunities.
• Colleague Resource Groups for community building and volunteer opportunities.