BDC Sales Appointment Coordinator

Responsibilities

• Contact prospective and existing customers by phone, text, and email.
• Respond to customer inquiries promptly, professionally, and courteously.
• Makes a high volume of outbound calls and meets established daily activity expectations.
• Turn customer conversations into qualified sales appointments.
• Follow up with customers who have expressed interest in a new or pre-owned vehicle.
• Confirm scheduled appointments and assist customers with the next steps in their vehicle-buying journey.
• Accurately document customer interactions, appointment details, and follow-up activity.
• Work closely with dealership employees and management teams to provide a smooth customer experience.
• Ensure every customer feels valued and receives professional, friendly, and timely service.

Requirements

• High school diploma or GED required.
• At least one previous customer service role is preferred.
• Previous call center, automotive, sales support, or appointment-setting experience is a plus but not required.
• Excellent verbal and written communication skills.
• Strong phone presence with professional phrasing, tone, and active-listening skills.
• Comfortable making a high volume of outbound calls.
• Results-driven and motivated by clear goals, benchmarks, and performance expectations.
• Able to multitask and remain organized in a fast-paced environment.
• Strong computer skills and the ability to learn multiple systems and software platforms.
• Able to accurately read, understand, and document customer information.
• Professional, honest, and courteous communication with customers and team members.
• Able to work effectively with dealership employees and management teams at all levels.
• Dependable attendance and punctuality.
• Positive, hardworking, and collaborative attitude with a willingness to learn and improve.
• Able to remain focused, manage daily responsibilities, and complete assigned tasks.

Qualifications

High school diploma or GED required. At least one previous customer service role is preferred. Previous call center, automotive, sales support, or appointment-setting experience is a plus but not required. Excellent verbal and written communication skills. Strong phone presence with professional phrasing, tone, and active-listening skills. Comfortable making a high volume of outbound calls. Results-driven and motivated by clear goals, benchmarks, and performance expectations. Able to multitask and remain organized in a fast-paced environment. Strong computer skills and the ability to learn multiple systems and software platforms. Able to accurately read, understand, and document customer information. Professional, honest, and courteous communication with customers and team members. Able to work effectively with dealership employees and management teams at all levels. Dependable attendance and punctuality. Positive, hardworking, and collaborative attitude with a willingness to learn and improve. Able to remain focused, manage daily responsibilities, and complete assigned tasks.

Skills

Customer service, communication, organization, multitasking, phone presence, outbound calling, results-driven, teamwork, dependability, professionalism, honesty, courtesy, adaptability, focus, task completion.

Benefits

• Medical, dental, and vision insurance.
• Flexible Spending Account, Health Savings Account, and Limited Purpose Flexible Spending Account options.
• Prescription drug coverage.
• HealthJoy healthcare navigation app provided by the company.
• Employee Assistance Program.
• 401(k) with company contribution upon eligibility.
• Short- and long-term disability coverage.
• Legal resources and identity-protection coverage.
• Vacation and holiday pay.
• Employee referral bonus program.
• Employee parts and service discounts.
• Discounted memberships at OneLife Fitness and the YMCA.

Pay

$16.00 per hour plus performance-based commission.

Schedule

Full-time, in-office position. Applicants must be available to work a flexible schedule Monday through Sunday, with shifts scheduled between 8:00 a.m. and 8:00 p.m.

Company Information

Casey Auto Group is an equal opportunity employer. We prohibit discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local laws.