BDC Representative (Sales & Service) - Phil Hughes Honda

The Role

As The First Point Of Contact For Phil Hughes Honda, You Aren't Just "answering Phones"—you Are a Brand Ambassador. You Will Engage with Customers: Handle inbound/outbound calls, texts, and emails.
Manage Leads: High-speed response to Sales and Service inquiries.
Master the CRM: Track all interactions meticulously to ensure no customer falls through the cracks.
Set Appointments: Consult with customers to understand their needs—whether they are looking for a new Honda or maintaining their current one.
Follow-Up: Execute a multi-touch follow-up cadence (we provide the tools, you provide the personality!).

Requirements

• Educational: High school diploma or equivalent.
• Experience: Extensive customer service, sales, or telemarketing background.
• Organization: Computer literacy, strong organizational, and follow-up skills.
• Compliance: Must pass a drug screen, background check, and have an acceptable Motor Vehicle Record.