BDC-Sales Representative

About the job

Become a Rusnak! Join Rusnak Auto Group, a leading automotive organization with over 60 years of success serving Greater Los Angeles and Southern California. We are proud to offer a dynamic, diverse, ethical, and professional workplace where dedicated team members thrive while representing some of the world's most sought-after luxury automotive brands.

Compensation

$20/hr. Compensation will be based on experience and skill level.

Benefits

• Professional Development
• Competitive Pay
• Comprehensive Health Coverage (Medical, Dental, Vision, Life, LTD)
• Employee Assistance Program
• 401(k) Retirement Plan
• Sick Pay, Vacation, and Holiday Pay
• Employee Wellness Program
• Flexible Spending Account
• Employee Referral Bonus Program
• Employee Discounts/Perks

Responsibilities

• Effectively and Efficiently Manages Business Development Center (BDC) Processes to Consistently Ensure Client Satisfaction
• Promptly, professionally, and in a courteous manner assists with, and maintains accurate records of, inbound and outbound calls; coordinates handling and processing of all Client issues as related to Sales; continually develops enhanced telephone call handling and language management skills; promptly, candidly, and confidentially communicates with management, whenever an issue or concern cannot be promptly resolved to the Clients satisfaction.
• Effectively utilizes detailed scripts as provided by the Company or Manufacturer regarding properly handling Client concerns and meet Company and Manufacturer objectives.
• Consistently captures and documents, Client data, such as, but not limited to, electronic mail (e-mail), home/work/cellular telephone numbers, and mailing address.
• Develops, implements, monitors, and adjusts productivity goals with Business Development Center (BDC) Management to achieve personal and Company objectives; reviews and analyzes actions at the end of each week, month, and year to determine how to plan more effectively in the future.
• Consistently meets or exceeds the goal of satisfying the needs of our Clients.
• Proactively works with the BDC Management to develop action plans to immediately correct performance in order to consistently meet and exceed productivity goals.
• Consistently remains engaged with management, fellow team members, and processes, to foster successful working relationships with all internal and external Clients
• Maintains solid working knowledge of, and complies with, Company, local, state, and federal policies, procedures and regulations, which pertain to the sale of new and pre-owned vehicles.
• Affords assistance to BDC Management to successfully implement plans, processes, and procedures to ensure that the Company consistently meets or exceeds market average Customer Satisfaction Index (CSI) scores.
• Ensures all documentation is accurately completed in a timely manner while consistently protecting Client information.
• Maintains current reports on daily, weekly, and monthly production numbers, such as, but not limited to, number of calls, calls to appointment ratio, appointment to closing ration.
• Effectively and Efficiently Maintains Product/Inventory Knowledge
• Consistently maintains basic knowledge of all new and pre-owned vehicle models within each class, packages, package contents, base prices and price ranges, including those in inventory.
• Required to successfully pass and remain current on all certification testing.

Qualifications

• Desired; H.S. Diploma/GED/ or Equivalent
• Required; 2+ years in position of customer service representative or similar positions in retail industry.
• Required; Excellent interpersonal and customer service skills; retail related experience.
• Required; Strong verbal and written communication skills (Bi-lingual in English and Spanish a plus).
• At least eighteen (18) years of age.
• Required; Current California Sales License