Service Advisor - Phil Hughes Honda

Job Responsibilities

• Greet service department customers promptly and courteously—attitude is everything!
• Listen to customers and clearly translate repair needs to techs
• Upsell additional services using low pressure, high integrity methods
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Requirements

• Must pass drug screen, background check and have an acceptable Motor Vehicle Record

Benefits

• Paid Vacation
• Healthcare benefits for our employees
• Vision & Dental Insurance
• 401k retirement plan with company match
• No Sundays

About Us

We’ve been a staple of the community for 50 years. We offer the job security of an established institution with the career path of a growing company. If you are looking for a career where your skills and work ethic are truly valued, you belong here. Ready to start your next chapter with a family that values your work?