Honda Service Advisor

About the role

This role is a great way to kick start your career with Norm Reeves. You'll work alongside an experienced team in a busy dealership environment while developing your automotive and customer service skills.

Responsibilities

• Greet and welcome guests as they arrive in the Service Drive
• Listen to customers and understand their vehicle concerns and service needs
• Recommend appropriate maintenance, repairs, and additional services
• Write accurate and detailed repair orders based on the customer's concerns and the technician's inspection
• Clearly communicate recommended repairs, costs, and timelines to customers
• Keep customers informed throughout the repair process and provide timely updates
• Communicate any changes to the repair order and obtain necessary approvals
• Work closely with technicians and other Service Department team members to ensure repairs are completed accurately and efficiently
• Review quality control reports and work to maintain a high Customer Service Index (CSI) score
• Process customer payments and other monetary transactions
• Follow up with customers to ensure they are satisfied with their service experience
• Maintain a professional, organized, and customer-focused approach in a fast-paced environment

Requirements

• Previous Service Advisor experience in an automotive dealership
• Valid driver’s license and acceptable driving record
• Excellent communication, listening, and customer service skills
• Ability to build trust and establish strong relationships with customers
• Positive, creative, and team-oriented attitude
• Strong attention to detail and organizational skills
• Ability to analyze situations and make sound, win-win business decisions
• Honest, empathetic, and professional approach
• Strong follow-up skills and ability to manage multiple repair orders at once

Benefits & Employee Perks

• Medical, Dental, Vision, and Complimentary Life Insurance
• 401k Matching and FSA
• Tuition Reimbursement
• Paid Time Off (accrues)
• Supplemental Insurance (Hospital, Accident, Critical Illness)
• Discounts on Vehicles, Services, and Parts