BDC Representative/ Lease Maturity

Responsibilities

• Answer customer calls and establish follow-up with sales appointments.
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
• Provide customers with initial product information and direct them to the appropriate dealership resources.
• Present initial financing options based on customer needs.
• Follow up with leads that are not ready to make an appointment or no-show.
• Participate in team and process development sessions - keeping positive relationships with teammates, sales teams and dealership management.
• Utilize CRM tracking system daily.
• Answer questions with Lease buyout.
• Follow up with lease maturity customers.
• Engage with Service customers to upgrade.

Qualifications

• At least one previous role based in customer service experience
• At least one year experience in retail auto sales
• Minimum three years of driving experience
• Excellent teammate with collaborative attitude and eagerness to improve
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong computer skills

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Paid Vacation
• Paid Training
• Discount on Products and Services
• Bonuses