BDC Representative - Brockton, Massachusetts, United States

About the role

We are looking for a motivated and ambitious representative to assist in building our business and giving great customer service. The Business Development Representative answers incoming telephone calls and greets visitors in a friendly, interested, and helpful manner. He or she receives, processes, and coordinates all incoming sales inquiries, showroom floor requests, service requests, and internet queries. In addition, he or she performs clerical and administrative duties for the Sales and Service departments.

Responsibilities

• Manages all incoming sales and service appointment queries (either phone or internet) by scheduling appointments, confirming pending appointments, following up with missed appointments, etc.
• Coordinates questions and issues with the appropriate department personnel
• Tracks sold vehicles and hot sheets
• Confirms special order parts
• Helps follow up with phone and internet sales leads
• Manages all required paperwork and records and prepares documentation (forms, reports, etc.) when needed
• Provides administrative assistance as needed
• Performs other duties as assigned

Qualifications

• Previous experience in a similar position (administrative, clerical, call center, customer service, etc.)
• Working knowledge of automotive sales/service is a plus
• Pleasant and courteous personality
• Strong administrative and organizational skills
• Strong phone and computer skills
• Excellent communication and interpersonal skills