BDC Representative

About the role

VIP Automotive Group is hiring motivated, outgoing, and customer-focused Client Relations / BDC Representatives to join our centralized Business Development Center (BDC) supporting multiple automotive dealership locations. This is an excellent opportunity for someone with experience in customer service, sales, retail, hospitality, call centers, appointment setting, or client relations who wants to build a long-term career with a successful automotive dealership group. No automotive dealership experience required — paid training provided!

Responsibilities

• Handle inbound and outbound customer calls
• Respond to customer inquiries by phone, email, and text
• Follow up with automotive sales and service leads
• Schedule sales and service appointments
• Confirm and reschedule customer appointments
• Follow up with customers who have not yet scheduled
• Contact previous customers regarding future sales and service opportunities
• Respond quickly and professionally to internet and online leads
• Build strong relationships with customers and prospects
• Generate showroom and service department traffic
• Maintain accurate customer information and notes in dealership CRM systems
• Make proactive outbound calls to increase appointment opportunities
• Work with Sales and Service teams to ensure a smooth customer handoff
• Meet or exceed individual and team appointment-setting goals
• Track follow-up activities and customer interactions
• Deliver exceptional customer service throughout the entire customer journey
• Help identify opportunities to generate additional dealership business

Requirements

• Customer-focused and professional
• Friendly, outgoing, and energetic
• Comfortable making and receiving phone calls
• Confident communicating by phone, email, and text
• Organized and detail-oriented
• Comfortable working with computers and CRM systems
• Able to multitask in a fast-paced environment
• Goal-oriented and motivated by performance
• Dependable and punctual
• A strong team player
• Able to follow up consistently and professionally
• Interested in building a long-term career

Skills

No automotive experience required; however, experience with any of the following is a plus:

• Automotive BDC
• BDC Sales
• BDC Service
• Internet Sales
• Internet Leads
• Automotive CRM / Customer Relationship Management
• Appointment Setting
• Lead Management
• Sales Follow-Up
• Service Appointment Scheduling

Experience with dealership CRM or automotive software is helpful, but we will train the right candidate.

Benefits

• Medical Insurance
• Dental Insurance
• 401(k) Retirement Plan
• Paid Time Off
• Employee Discounts on Vehicles, Parts & Service
• Disability Coverage
• Life Insurance
• Paid Training
• Professional Development
• Career Advancement Opportunities
• Employee Recognition Programs
• Supportive, Team-Oriented Environment

Pay

$45,000 – $80,000+ per year (Salary + Commission + Bonuses). Earning potential increases with performance, appointment generation, customer engagement, and results.

Schedule

Full-Time | 5-Day Work Week

• One weekend day required
• One weekday evening shift: 12:00 PM – 8:00 PM
• One weekday off
• Flexible scheduling based on business needs