BDC Representative

What We Offer

• Employee & Family Purchase Program
• Medical and Dental Insurance
• 401(k) Retirement Plan
• Paid Vacation
• A welcoming, fair, and family-run business environment

Your Responsibilities

• Answer customer calls and schedule follow-ups for sales appointments
• Respond promptly to internet, phone, and live chat inquiries using approved scripts and templates
• Provide customers with initial product details and direct them to appropriate dealership resources
• Present preliminary financing options tailored to customer needs
• Proactively follow up with leads, including those not ready to commit or who miss appointments
• Collaborate in team and process improvement sessions to maintain positive relationships with teammates, sales teams, and management
• Utilize the dealership’s CRM system daily for lead tracking and updates

What We’re Looking For

• Prior experience in a customer service-oriented role
• A strong team player with a positive attitude
• Professional, prompt, and courteous demeanor
• Enthusiastic personality with excellent communication skills
• Proficient computer skills
• Willingness to undergo a pre-employment background check and drug screening