BDC Customer Service Specialist

About the Role

As the first point of contact for customers at the Business Development Center (BDC) of The C. Harper Auto Group, you will handle inbound inquiries and schedule service appointments across multiple dealership locations. Your friendly and professional engagement is essential to delivering a premium customer experience.

Responsibilities

• Manage 80‑150 inbound calls per day, ensuring each customer feels valued and receives accurate information.
• Coordinate service appointments for all dealership locations, aligning customer needs with availability.
• Enter and maintain customer information in databases to support seamless operations.
• Conduct post‑service follow‑up surveys to gather feedback and improve satisfaction.
• Collaborate with team members, participate in training programs, and contribute to continuous improvement initiatives.

Requirements

• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office and Google Suite; experience with CRM software is a plus (training provided).
• Strong time‑management, organizational abilities, and attention to detail.
• Ability to work independently and as an effective team player.
• Prior call‑center experience is a plus.

Benefits

• Full medical, dental, and vision coverage, including a no‑cost medical insurance option.
• 401(k) plan with annual company match.
• Pro‑rated paid time off beginning after 91 days of employment.
• Short‑term disability and life insurance at no cost, with optional supplemental coverage through Aflac and American Fidelity.
• Opportunities for career growth within a family‑owned business with over 40 years in the industry.

Pay

Starting at $17 per hour, which is above industry standards.

Company Overview

C. Harper Auto Group represents top automotive brands such as Chevrolet, Buick, GMC, Cadillac, Ford, Chrysler, Dodge, Jeep, Ram, Kia, and Honda. As a family‑owned business for more than 41 years, the company emphasizes honesty, integrity, loyalty, and charity, fostering an inclusive culture that supports growth for both customers and employees.