BDC Consultant - Lexus of Vancouver

What will you do?

• Maximize Internet Lead, Portfolio Management, and Exchange (Service Drive) sales performance
• Internet Leads:
  • Facilitate effective Turn-over (TO) and Appointment distribution to Sales Advisors
  • Follow-up with TO’s to ensure workflows have been executed
  • Review customer needs ensuring each TO is handled personally and promptly
  • Track TO and appointment activity to ensure robust follow up is executed
  • Prepare in advance with sales advisors for all internet lead appointments including appointment confirmations, and rescheduling “No Show” appointments when applicable
  • Be a daily physical presence on the showroom floor. Support sales advisor follow-up, maximizing every sales opportunity
• Regular and clear communication with BDC leadership, Coordinators, and Store Stakeholders to maintain productive collaboration and identify opportunities
• Portfolio management and Vehicle Exchange:
  • Identify in market service and portfolio customers, outreach and establish needs
  • Consistent communication and collaboration with store leadership to identify next steps for each customer
  • Utilize customer retention software effectively
  • Ensure execution of agreed activities
  • Track all activity
• Misc:
  • Understand the importance and benefits of this role to retail operations
  • Plan and allocate time effectively between Internet leads, Portfolio Management and Vehicle Exchange
  • Provide an outstanding customer experience to ensure all customers feel valued and welcome

What are we looking for?

• A high school diploma
• Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint)
• Strong organizational skills
• 2-4 Years of Customer Service or Sales Experience
• Experience in automotive industry a plus
• Experience using CRM tools, Automotive CRM a plus
• Familiarity with dealership operations a plus
• Familiarity with BDC functions a plus
• Experience reviewing and improving processes to increase efficiencies

Compensation

Hourly rate of $26.44 plus monthly performance bonus (Target Total Comp/OTE: $73,000)

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Pay

We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $24.27 - $34.58 USD per hour.