BDC/Call Center Representive

Location: Henderson, NC • Full-Time • Business Development Center (BDC)

About the role

We are seeking a motivated and customer-focused BDC / Call Center Representative to join our automotive team. This role is the first point of contact for our customers, handling inbound and outbound calls for both sales and service departments, scheduling appointments, and managing internet leads. The ideal candidate is energetic, organized, and comfortable communicating with customers in a fast-paced environment.

Responsibilities

• Answer inbound calls for sales and service inquiries in a professional and friendly manner
• Schedule and confirm appointments for sales consultations and service visits
• Respond to internet leads (email, website, third-party platforms) promptly and effectively
• Make outbound follow-up calls to customers regarding:
  • Missed appointments
  • Service reminders
  • Sales opportunities
• Accurately log all customer interactions in the CRM system
• Provide basic information on vehicles, services, pricing, and availability
• Work closely with sales and service teams to ensure a smooth customer experience
• Meet or exceed daily, weekly, and monthly performance goals

Requirements

• Previous call center, BDC, or customer service experience preferred
• Automotive dealership experience is a plus (but not required)
• Strong verbal and written communication skills
• Ability to multitask and stay organized in a fast-paced environment
• Comfortable using computers, CRM systems, and phone systems
• Positive attitude with a customer-first mindset
• Reliable and punctual

Benefits

• Competitive hourly pay + performance bonuses
• Paid training
• Health, dental, and vision insurance (if applicable)
• Paid time off (Vacation and Sick Leave)
• Opportunities for growth within the dealership
• 401K plus match

Schedule

• Full-time position
• Must be available to work flexible hours, including some evenings and weekends