BDC Administrator-Service

What You'll Do

• Lead customer relations process management at assigned store(s) by observing, installing, and training approved CR processes.
• Develop accountable, continuous improvement plans for assigned store(s) through observations and meetings with the GSM/LSMS Coordinator.
• Gather accurate customer information to create a database for continual follow-up and retention.
• Utilize computer skills within the internet department to increase appointments, sales, and customer retention.
• Utilize phone skills to follow up with customers about their experience, resolve any issues or concerns, and send major issues to the LSMS Coordinator or General Manager for further review.
• Utilize phone skills to set solid appointments with daily customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, conquests, other generic leads, and service and parts customers.
• Other duties as assigned.

What You'll Bring

• Strong attention to detail
• Sense of urgency
• Excellent communication
• Typing – ability to type efficiently
• Mathematics – using mathematics to solve problems
• Basic computer skills

We Offer

• Best In Class Industry Benefits
• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Qualifications

• High School graduate or equivalent
• 18 years or older required

Benefits

• Drug-free workplace policy
• Equal employment opportunity commitment
• Committed to diversity and inclusion