BDC Administrator

Join our team at Toyota of Jackson, part of Lithia Motors—a growing organization with over 300 dealerships nationwide representing 48 manufacturers across 24 states. As one of the largest dealership groups in America, we offer opportunities to pursue both short- and long-term career goals.

Responsibilities

• Lead customer relations process management at assigned store(s) by observing, installing, and training approved CR processes to ensure the customer’s perspective comes first.
• Develop accountable, continuous improvement plans for assigned store(s) through observations and meetings with the GSM/LSMS Coordinator to keep all team members focused on our customers.
• Gather accurate customer information to create a database for continual follow-up and retention.
• Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
• Utilize computer skills within our internet department to increase appointments, sales, and customer retention.
• Use phone skills to follow up with customers about their experience, resolve issues or concerns, and escalate major issues to the LSMS Coordinator or General Manager for review.
• Set solid appointments using phone skills with daily customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, conquests, other generic leads, and service and parts customers.
• Perform other duties as assigned.

Requirements

• High school graduate or equivalent.
• Must be 18 years or older.
• Drug-free workplace.

Benefits

• Competitive pay.
• Medical, dental, and vision plans.
• Paid holidays and PTO.
• Short- and long-term disability.
• Paid life insurance.
• 401(k) retirement plan.
• Employee Stock Purchase Plan.
• Access to the Lithia Learning Center.
• Vehicle purchase discounts.
• Wellness programs.