BDC Admin - Service
About the role
DCH Freehold BMW is searching for high-performing, Business Development Center Representatives to join our service team!
We are looking for a polished, professional, and customer-focused individual to join our team as a BDC Representative.
Responsibilities
- Provide best-in-class customer service
- Handle a high volume of calls with excellent phone etiquette
- Maintain excellent follow-up skills
- Showcase strong verbal and written communication skills
- Be highly organized with attention to detail
- Use CRM proficiency to manage appointments and sales
Requirements
- High School graduate or equivalent, 18 years or older required
- Previous dealership BDC experience is a plus
- A great attitude is essential for success in this role
Qualifications
- Strong focus on providing best-in-class customer service
- Outstanding follow-up skills
- Strong communication skills – both verbal and written
- Excellent computer skills including CRM proficiency
- Highly organized with attention to detail
Skills
- Customer service oriented
- Excellent follow-up skills
- Strong verbal and written communication
- High computer proficiency, especially in CRM systems
- Attention to detail
Benefits
We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).
Information about LITHIA’s comprehensive benefits can be reviewed on our careers site at https://www.lithiacareers.com/.
Pay
The hourly wage for this position is $19.00 with additional bonuses based on individual appointments shown/sold and manufacturer approvability. Actual pay offered may vary depending on skills, experience, job-related knowledge, and location.
Schedule
Work schedule: 10:00 AM – 6:00 PM and 8:00 AM – 4:00 PM, rotating Saturdays.