BARTENDER (PT)

About the role

Horseshoe Casino is the premier casino of the Mid-South. Horseshoe has been #1 since day one. We know what gamblers want. The casino boasts over 1300 slot and video poker machines and the largest table games area in the South. We have a 25-table World Series of Poker themed poker room featuring the WSOP lounge. Make a bet on your favorite team in The Book. We are the home of Bluesville, a beautiful 1400 seat music venue featuring headline entertainment in an intimate setting. The Horseshoe Tunica Hotel features a 14-floor tower with over 500 luxuriously appointed rooms featuring world-class customer service and amenities including: Jack Binion's Steak which offers contemporary as well as classic fine dining offerings and a wine bar, the all you can imagine Village Square Buffet featuring fare from all over the world and highlighting Southern specialties and desserts, and the area's only Starbucks.

Responsibilities

• Consistently demonstrates superior customer service skills by displaying Spotlight on Success behaviors.
• Maintains an upbeat, positive attitude, positive energy, and enthusiasm from one interaction to the next.
• Creates an atmosphere of luck and celebrates customer wins.
• Is ready to serve and informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting.
• Anticipates needs and provides fast, flawless service.
• Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist.
• Promotes Total Rewards programs and card membership.
• Provides a warm farewell and thanks guests for visiting.
• Takes orders from customers or Bar Servers.
• Mixes ingredients such as liquor, soda, water, sugar, and bitters to prepare cocktails and other drinks.
• Serves wine and draught or bottled beer.
• Collections money for drinks served.
• Orders or requisitions liquors and supplies.
• Arranges bottles and glasses to make an attractive display.
• Slices and pits fruit for garnishing drinks.

Qualifications

• High school diploma or general education degree (GED)
• Minimum of two to three years previous experience as a bartender in a comparable establishment or casino outlet
• Ability to read and comprehend simple instructions, short correspondence, and memos
• Ability to write simple correspondence
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
• Must be able to respond to visual and aural cues
• Must be able to maneuver to all areas of the casino
• Must be able to lift up to 50 pounds
• Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area
• Must have the manual dexterity and coordination to operate office equipment, including a 10 key adding machine, PC computers, fax machine, and photocopier
• Must be able to work at a fast pace and in stressful situations
• Must be able to read, write, speak and understand English
• Must be able to respond to visual and aural cues
• Must be a minimum of 21 years of age