Bartender

Find the right balance of inspiration and wellness in the heart of Mississippi’s capital city at The Westin Jackson. Our hotel in downtown Jackson, MS boasts a prime location within walking distance of the Mississippi Museum of Art, Federal Courthouse, Planetarium, and the historic music and arts theatre, Thalia Mara Hall. Our convenient location makes us a favorite for business and leisure travelers alike, with The Jackson Convention Complex and Mississippi Coliseum just moments away.

About the role

To serve beverages and/or food to the guests in a friendly, courteous and timely manner, resulting in guest satisfaction. Also, prepare beverages for other servers to supply to guests, and act as cashier for the lounge.

Responsibilities

• Maintain proper and adequate set-up of the bar daily, including requisitioning and stocking of all beer, wine, spirits, paper products, straws and stirrers, condiments, and produce based on projections from the daily functions sheet.
• Responsible for maintaining stock, cutting, and storing all fresh fruit and vegetable garnishes, juices, and other perishables daily to ensure product quality.
• Greet guests in a courteous and friendly manner, promote and document orders for drinks.
• Mix, garnish, and present drinks using standard ingredient recipes and practice prudent portion control.
• Abide by all State, Federal, and Corporate requirements pertaining to serving alcoholic beverages.
• Input orders into a register at the point of sale and create a check for each guest, including those served by other beverage servers, to maintain accountability of all beverages served.
• Receive cash from guests, make any change needed, verify validity of charges, record charges, and ensure vouchers are properly executed to balance all moneys.
• Lock up and store all beverage, food, and other equipment items, deposit cash drops, and secure the bank.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Requirements

• At least six months of experience as a Bartender.
• TIPS certification or equivalent.
• Food Handler Certification.
• Excellent customer service skills.
• Ability to communicate in English.
• Self-starting personality with an even disposition.
• Always maintain a professional appearance and manner.
• Ability to communicate well with guests.
• Willingness to “pitch-in” and help co-workers with their job duties and be a team player.
• Basic knowledge of food and beverage preparation and service of various alcoholic beverages.
• Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges, and understand portion sizes.
• Sufficient manual dexterity in hands to use a knife to make garnish, pick up glassware and bottles, scoop ice, mix drinks, and reach overhead to retrieve stock.
• Ability to remember, recite, and promote the variety of menu items.
• Ability to operate a keyboard and point-of-sale procedures to pre-check an order and close out a check.
• Ability to stand and work in confined spaces for long periods of time.
• Ability to establish and maintain effective working relationships with associates, customers, and patrons.

Benefits

• Highly competitive wages.
• Exceptional health benefits plan for eligible associates and their family members.
• 401K matching program for eligible associates.
• Discounts with Crescent managed properties in North America for you and your family members.
• Hotel room discounts at Marriott branded properties worldwide.
• Free meals.
• Free parking.

Performance Standards

• Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times and treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.
• Work Habits: To maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality, and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something.
• Safety & Security: The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.