Bartender II - Steakhouse

Benefits

Our team members are the key to our company’s success, and their health and well‑being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members to stay healthy, plan for their future and maintain a healthy work‑life balance. Benefits may vary with employment status. For a full list of Team Member Benefits, visit www.gotoworkhappy.com/benefits.

About the role

The incumbent is responsible for providing superior service to both internal and external customers, delivering beverage service to Hard Rock Casino Cincinnati guests and cocktail servers, and maintaining excellent guest relations.

Responsibilities

• Creates an atmosphere that encourages guests to choose Hard Rock Casino Cincinnati for gaming entertainment; actively builds and retains guest relations and mentors team members to provide superior guest service.
• Provides superior customer service, positively affects interactions with guests and team members, and demonstrates resiliency when dealing with difficult guests and coworkers.
• Maintains company funds and equipment in an orderly manner.
• Pours drinks according to established recipes and maintains a clean and safe work environment.
• Ensures compliance with underage serving policies.
• Demonstrates specific product offerings and ordering procedures.
• Monitors proper par levels of all supplies at assigned bars.
• Communicates any problems or situations detrimental to Hard Rock to the immediate supervisor.
• Responsible for the security and accuracy of the assigned bank and is accountable for any overages or shortages.
• Opens and closes the bar according to established procedures.
• Provides work direction for bar attendants assigned to the bar.
• Assists with duties at special events or parties, including carving, cooking, setup and teardown of stations or work areas, or other assigned tasks.
• Attends and participates in meetings, completing follow‑up as assigned.
• Performs work regularly and predictably.
• Other duties as assigned.

Qualifications

• Completion of an accredited bartending course or at least two years of high‑volume cocktail service experience, preferably in a hotel/casino environment.
• Must obtain and maintain all licenses/certifications required by Federal, State, and Gaming/Lottery regulations.
• Successful completion of a background check and drug screening.
• Must be at least twenty‑one (21) years of age.
• Knowledge of how to mix a wide variety of drinks.
• Excellent customer service skills.
• Proficiency with bar equipment, including cash registers, EDI liquor dispensing equipment, beverage dispensing equipment, blenders, dishwashers, and coffee‑making machines.
• Understanding of pertinent federal, state, and local laws, codes, and regulations.