Bartender - Steakhouse

About the Role

The Bartender is the first point of service for guests before they reach their tables. As a Hard Rock Cafe bartender, you will serve as a tour guide, communicator, showman, decision-maker, memorabilia curator, and musician (at heart), ensuring guests have a positive experience at the bar.

Responsibilities

• Take customer drink orders and provide outstanding customer service, including presenting drink and food specials.
• Total bills, present checks, collect settlement, and process payments.
• Reconcile transactions at the end of each shift, cash out, and maintain a balanced bank.
• Be thoroughly familiar with all menu items, including ingredients, food allergens, and spirit/wine/beer lists to assist guests and answer questions accurately.
• Prepare cocktails according to recipes, using correct tools and glassware.
• Memorize ingredients and recipes for all Hard Rock brand specialty cocktails and prepare accordingly.
• Develop new cocktail recipes when directed by management, utilizing mixology skills to combine unique flavor profiles and presentation methods.
• Greet guests, present menus, and assist with food and beverage selection by answering preparation questions.
• Serve food and beverages, ensuring timeliness, completeness, and accuracy.
• Maintain bartop and bar table guests by removing dirty dishes, replenishing utensils, refilling beverages, and addressing guest needs.
• Process payments according to POS and cash handling procedures.
• Perform last call and ensure all checks are closed out.
• Maintain bar inventory to determined par levels and communicate ordering needs to management.
• Maintain positive and professional communication with all staff, including the culinary team to maximize guest satisfaction.
• Adhere to food and beverage policies and State Liquor Laws.
• Keep station clean at all times and promote positive customer relations.
• Handle receipt of monies and settlement of guests' checks.
• Perform other departmental duties and assignments as directed by management.

Qualifications

• At least 1 year of high-volume bartending experience.
• Extensive beer, liquor, and wine knowledge.
• Demonstrated knowledge of the history and composition of common ingredients, spirits, beer, and wines.
• Demonstrated spirit differentiation and drink preparation techniques.
• Excellent customer service skills with a positive, friendly, and outgoing attitude.

Skills

• Strong leadership and interpersonal skills.
• Excellent oral and written communication skills.
• Meticulous, organized, and accurate.
• Extreme confidentiality.
• Familiarity with a variety of computer systems and applications.
• Flexibility to work varying shifts and time schedules as needed.
• Ability to communicate effectively with all levels of employees and guests.
• Manage multiple details and tasks concurrently in a changing environment.
• Able to work effectively in a team environment.
• Analyze and think about how possible solutions impact the entire operation.

Physical Demands

• Ability to stand and sit for extended periods of time.
• Ability to walk distances.
• Ability to lift 30 to 40 lbs.
• Frequently required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, talk, or hear, and taste or smell.
• Specific vision abilities include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.
• Work in a hectic, fast-paced, and often crowded and noisy casino environment.
• May be exposed to casino-related environmental factors, including excessive noise and constant exposure to the general public.

Benefits

We offer a comprehensive benefits package that supports team members' health, well-being, and work-life balance. Benefits may vary with employment status. For a full list of Team Member Benefits, visit our career site: https://www.gotoworkhappy.com/benefits.