Bartender - Steakhouse

About the Role

The incumbent in this position is responsible for providing superior service to both internal and external customers, with a focus on beverage service to Hard Rock Casino Bristol guests and cocktail servers while maintaining excellent guest relations.

Responsibilities

• Creates an atmosphere that encourages guests to choose Hard Rock Casino Bristol for gaming entertainment; builds and retains guest relations while mentoring team members to provide superior guest service.
• Takes customer drink orders, greets guests, and provides outstanding customer service by offering drink and food specials.
• Totals bills, presents checks, collects settlement, and processes payments.
• Reconciles transactions at the end of each shift, cashes out, and maintains a balanced bank.
• Familiarizes self with all menu items, including ingredients, food allergens, and spirit/wine/beer lists to assist guests and answer questions accurately.
• Prepares cocktails according to recipes using correct tools and glassware.
• Memorizes ingredients and recipes for all Hard Rock brand specialty cocktails and prepares them accordingly.
• Develops new cocktail recipes when directed by management, utilizing mixology skills for unique flavor profiles and presentation.
• Greets guests, presents menus, and assists with food and beverage selection by answering preparation questions.
• Serves food and beverages, ensuring timeliness, completeness, and accuracy in a casual dining setting.
• Maintains bartop and bar table guests by removing dirty dishes, replenishing utensils, refilling beverages, and addressing guest needs.
• Processes payments according to POS and cash handling procedures; performs last call.
• Maintains bank variance within standard and ensures all checks are closed out.
• Maintains bar inventory to par levels and communicates ordering needs to management.
• Communicates positively and professionally with all staff, including the culinary team, to maximize guest satisfaction.
• Adheres to food and beverage policies and state liquor laws; keeps station clean at all times.
• Promotes positive customer relations and handles the receipt of monies and settlement of guest checks.
• Performs other departmental duties and assignments as directed by management.
• Sells cigars/tobacco and provides cigar service.

Requirements

• Secondary school degree preferred and/or at least 2 years of work experience in hospitality service.
• At least 1 year of high-volume bartending experience.
• Extensive beer, liquor, and wine knowledge, including history and composition of common ingredients, spirits, beer, and wines.
• Demonstrated knowledge of spirit differentiation and drink preparation techniques.
• Excellent customer service skills with a positive, friendly, and outgoing attitude.
• Must obtain and maintain all licenses/certifications per Federal, State, and Virginia Lottery requirements.
• Must successfully pass a background check and drug screening.
• Must have a valid Food Handlers Card and Liquor License.
• Must be at least 21 years of age.
• Must be able to work holidays, weekends, and flexible shifts.

Skills

• Ability to perform numerical operations (counting, adding, subtracting, multiplying, dividing).
• Ability to effectively deal with internal and external customers and staff with patience, tact, and diplomacy.
• Ability to work as part of a team in a high-volume environment.
• Strong interpersonal skills to deal effectively with all business contacts.
• Professional appearance and demeanor.
• Knowledge of Player's Club marketing.
• Fluency in English; additional languages preferred.
• Ability to move throughout the business (standing, walking, kneeling, bending) for extended periods.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Manual dexterity, hand-eye coordination, and ability to work with hands above shoulders.
• Ability to regularly move objects (lift, push, pull, balance, carry) up to 50 pounds.
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environments.

Benefits

We offer a comprehensive benefits package that supports team members' health, well-being, and work-life balance. Benefits may vary with employment status. For a full list of Team Member Benefits, visit our career site: www.gotoworkhappy.com/benefits.