Bartender/FOH server

Part-time position with potential for full-time hours.

About the role

This position requires a motivated individual who is polished, personable, and has a strong team-oriented work ethic with a positive attitude and passion for customer service. Firehouse Que and Brew is a fast-paced, high-energy, moderately noisy environment containing multiple personality types. The role can become busy and high-pressure, especially on weekends and during special events.

Pay

Starting hourly pay of $16.90 plus tips.

Responsibilities

• Provide excellent customer service and ensure high standards of service and guest satisfaction throughout each shift.
• Be familiar with promotions, sales, and assist with dining events.
• Answer questions and make recommendations regarding the food menu, beer, and wine selection.
• Maintain cleanliness in all areas of the bar including counters, sinks, utensils, shelves, and storage areas.
• Wash and sterilize glassware.
• Support customer and front-of-house needs.
• Handle guest requests and resolve any issues promptly and professionally.
• Ensure compliance with responsible alcohol service and all applicable regulations.
• Uphold high standards of personal appearance and grooming, adhering to the dress code.
• Maximize efforts towards productivity while retaining focus on hospitality and a positive guest experience.
• Show initiative, including anticipating customer or operational needs.
• Perform other related duties as requested by management and/or that support the team.
• Charge purchases accurately and immediately into the Point of Sale system.
• Accept customer payment, process credit card charges, and make change.
• Assist with the restocking and replenishment of inventory and supplies.

Requirements

• Food handlers card and Responsible Beverage Service (RBS) certification required.
• Must be 21 years of age or older.
• 1+ years of bartending/serving experience.

Qualifications

• Solid customer service skills.

Physical Requirements

• Must be able to stand and exert well-paced mobility for at least 8 hours.
• Must be able to remain organized and calm during high-volume shifts.
• Must be able to lift up to 40 lbs. on a regular and continuing basis.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, hearing, and visual accuracies.

Additional Information

This job description is not an exclusive or exhaustive list of all job functions this position may be asked to perform. Regular attendance and prompt arrival to shifts are essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the food industry, employees may be required to work varying schedules to reflect business needs. Attendance at all scheduled training sessions and meetings is required.