Bartender - Bourbon Steak

About the role

The Ritz-Carlton Charlotte stands as a modern crown jewel in the Queen City where sophistication meets a legacy of innovation. Just as prospectors once arrived in the Carolinas chasing the promise of gold, today’s guests are drawn to this refined urban retreat in pursuit of something equally rare: effortless luxury, personalized service and moments that feel like true precious finds. At the Ritz-Carlton Charlotte, retreat reveals itself in thoughtfully curated moments—from a serene penthouse spa, to a refined Golden Hour each evening at our lobby’s Treasure Chest bar. Culinary experiences shine under the partnership of Michael Mina, along with vibrant dining concepts from Stephen and Ayesha Curry. This is the story of the Carolina Gold Rush reimagined into a stay that truly sparkles.

Bourbon Steak by Michelin-starred, award-winning chef Michael Mina is a modern American steakhouse renowned for its exceptional culinary craftsmanship, premium cuts of beef, fresh seafood, and signature hospitality. Combining refined dining with a warm and approachable atmosphere, Bourbon Steak delivers a memorable guest experience through meticulous attention to detail, innovative cuisine, and personalized service.

As a Bartender, you will craft exceptional beverages and guest experiences through expert knowledge, thoughtful recommendations, and personalized service.

Responsibilities

• Deliver exceptional guest experiences through personalized service, beverage expertise, and attentive guidance.
• Prepare and serve alcoholic and non-alcoholic beverages according to established recipes, quality standards, and presentation guidelines.
• Present and serve wine, champagne, and specialty beverages with professionalism and attention to detail.
• Maintain bar operations, including setup, stocking, inventory management, cleanliness, and organization.
• Complete opening and closing procedures, cash handling, and end-of-shift financial reconciliation.
• Support overall operational success through teamwork and additional duties as assigned.
• Communicate effectively with guests and colleagues to support a seamless dining experience.
• Foster a collaborative, team-oriented culture and build positive working relationships.
• Follow all company, safety, sanitation, and security policies and procedures.
• Report maintenance concerns, accidents, injuries, and unsafe conditions promptly.
• Participate in required training and consistently uphold established operational standards.
• Safeguard inventory, equipment, and financial assets while ensuring accuracy and accountability.
• Consistently demonstrate attention to detail, operational excellence, and service-driven performance.
• Perform other reasonable job duties as requested by Supervisors.

Requirements

• Read and visually verify information in a variety of formats, including small print.
• Stand, sit, or walk for extended periods or an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
• Grasp, turn, and manipulate objects of varying sizes and weights, requiring fine motor skills and hand-eye coordination.
• Move through narrow, confined, or elevated spaces.
• Move over sloping, uneven, or slippery surfaces.
• Move up and down stairs and/or service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: No supervisory experience required.
• License or Certification: None required.